As a global provider of digital solutions, Wolters Kluwer embraces a collaborative culture. Safeguarding the health and safety of our employees and following the guidance from governments and health experts in response to the pandemic, our enterprise went virtual in March 2020. Within sixteen days, 94% of our workforce pivoted to working from home (WFH). The transition was smooth thanks to investments in technology infrastructure, culture, and innovation. Prior to COVID-19, 20% of our 18,600 employees worked remotely, with the majority operating from offices worldwide. Our planning and effort during this transition period and beyond was awarded a 2020 Gold Stevie Award under the category of COVID-19 – Most Innovative Work from Home Plan.
This year, the Stevie Awards created a special COVID-19 category to “honor the contributions of HR and entire organizations that have worked valiantly over the past months to keep employees safe, healthy, employed, paid and informed.” Ultimately, we’re proud to have received recognition of the efforts of our agile, responsive workforce that quickly pivoted to working from home. Due to the pandemic, the future of work in almost every industry immediately came to everyone’s mind and continues to trend in headlines. According to a June 2020 survey from Gartner, 82% of the 127 large companies polled responded that remote work would continue for the near term. We take a closer look at some of the elements that enabled our WFH approach at Wolters Kluwer, and some perspectives from our employees worldwide.
Digital collaboration tools
Supporting our people with technology, guidance, and resources required early activation of incident management teams, global IT support and fast tracking the global expansion of our digital collaboration technologies. In addition, countless communications and valuable resources provided updates to our employees in support of their well-being and productivity.
These efforts enabled our teams to quickly deliver hundreds of COVID-19 related product innovations to help our customers respond to challenges that the pandemic brought to their professions. You can see examples of those on our COVID-19 resources page. Employees also overwhelmingly expressed how safe, engaged, and connected they felt, as reflected in our April employee pulse survey results.