Janet Siemers is Senior Director, Customer Service Operations for Wolters Kluwer Compliance Solutions. She provides guidance and direction for the Technical Support team within the Customer Experience and Delivery department of Wolters Kluwer Compliance Solutions.
Siemers leads a team of 80+ team members focused on delivering answers to customer’s inquiries and innovating solutions for customer’s workflows and processes across multiple technical platforms from OnPrem Client/Server to SaaS based applications.
In her 37 years of serving customers, her desire to serve others, make it right and do it better, has served many thousands of customers and helped to grow their business.
Siemers earned her degree in Computer Science and quickly realized she was not meant to stay behind a screen. She has shifted her engineering skills to building service solutions that benefit Wolters Kluwer Compliance Solutions customers and internal team members, earning multiple industry awards for the team.