Account opening is a pivotal moment in the customer journey. It’s where expectations are set, trust is built, and compliance begins. Yet many financial institutions still rely on fragmented, multi-document processes that slow down onboarding and increase the risk of errors. That’s where Account Informational Brochures (AIBs) come in.
What is an AIB?
An Account Informational Brochure is a comprehensive, warrantied document that can consolidate all required disclosures needed for a specific account type in one file. Instead of handing over a stack of separate forms, each with its own formatting and compliance risk, institutions can provide one unified brochure that can include:
- Terms and conditions
- Regulatory disclosures (e.g., Reg E, Reg CC Funds availability and Substitute Checks, Privacy, and Truth in Savings)
- Institution drafted custom disclosures, features offered, and limitations
How AIBs reduce friction
- Streamlined Onboarding
AIBs simplify the account opening process by reducing the number of documents staff need to manage and account holders need to review. This leads to faster account openings and fewer errors. - Compliance Confidence
Because AIBs are built in coordination with our compliance experts, institutions can be confident they’re delivering compliant disclosures in the right format, every time. - Operational Efficiency
Frontline staff benefit from a standardized process, reducing training time and minimizing the risk of missed or outdated disclosures. AIBs also support digital and print delivery, making them adaptable to your needs. - Customer Experience
Account holders appreciate clarity. A single, well-organized brochure is easier to understand than a packet of disconnected documents. This improves satisfaction and reduces post-opening inquiries.
Conclusion
AIBs are a smart solution for institutions looking to improve onboarding, reduce risk, and deliver a better first impression. Wolters Kluwer provides AIBs that are compliant, customizable, and easy to deploy, helping financial institutions make account opening a much cleaner process.
