Report: 2026 CLM Litigation Management Study

Key Takeaways

• AI is reshaping litigation management: Claims organizations that adopt AI-driven bill review and workflow automation are seeing measurable improvements in processing speed, billing compliance, and legal spend control, with some achieving up to a 10% reduction in legal costs.
• Manual processes remain a significant barrier: The study finds that organizations still relying on manual review tasks face higher error rates, slower invoice approvals, and limited visibility into claims data, making the case for smarter, automated alternatives.
• Data-driven decision-making is becoming a competitive advantage: Insurers that transform raw claims data into actionable insights are better positioned to manage law firm relationships, forecast costs, and demonstrate ROI within the first year of implementation.