2020 ACC Legal Operations Maturity Benchmarking Report

Wolters Kluwer, in partnership with the Association of Corporate Counsel (ACC), surveyed legal departments on their level of operational maturity across 15 legal operations functions including: Compliance, contract management, information governance, intellectual property management, knowledge management, and more.

This report contains four main sections:

• The overall survey results for the maturity model’s 15 functions, with breakdowns by industry, company revenue, organization headquarter locations, size of the legal department, and total legal spend.
• The results in detail for each of the 15 legal operations functions, including valuable insights from legal department leaders about the most pressing challenges they face in advancing legal operations maturity.
• An overall maturity score for the legal department as a whole, offering a means to evaluate where legal departments are in their journey toward achieving advanced status.
• A profile of the “best in class” departments with the highest levels of maturity and look at the specific subfunctions in which this group of maturity leaders excels.

Get the report

The report aims to be a useful resource for legal department leaders to benchmark the maturity of their operations against their peers.

Not only will they be able to see how their department compares in essential functions, such as contracts management, compliance, and financial management, but they will also be able to scrutinize dozens of legal operations practices, processes, and tools to determine to what extent other legal departments have these in place, are planning to implement them, or have not (yet) implemented them.

Take a look at the report's key findings and data highlights.