HealthSeptember 08, 2025

A generational shift in the clinical workforce and decision-making

The intersection of innovation, generational workforce shifts, and the emergence of GenAI is driving a new era of clinical information retrieval.

Medical students and residents are at the forefront of probably the biggest technology shift I’ve seen in my lifetime—the use of generative technologies. Many clinicians have started using them at the point of care for clinical decision-making due to their quick information retrieval. However, without AI standards and governance in place, these clinicians will experience something like the Wild West of decision support. Are leaders willing to take the risk if an unvetted tool produces a wrong answer?

At UpToDate, we know evidence-based standards need to be the foundation of care decisions across teams—and be embedded to provide support and human-driven guidance regardless of how and where a provider accesses that information.

The digital-native workforce has arrived

For the first time, five generations are working together in healthcare, creating opportunities for leaders to redefine their vision for work and collaboration. By 2030, Millennials and Gen Z will dominate 74% of the workforce, bringing digital-native expectations into their professional experiences. As these generations intersect within care team settings and with patients—and bring different combinations of digital skills and clinical experience—understanding how different cohorts access information is key to developing enterprise-wide clinical decision-making strategies.

Medical students and residents are at the forefront of probably the biggest technology shift I’ve seen in my lifetime—the use of generative technologies.
– Yaw Fellin, SVP and General Manager, Clinical Decision Support and Provider Solutions, Wolters Kluwer Health

In the fourth issue of the UpToDate® Point of Care Report, “A generational evolution in decision-making”, we provide health leaders with insights on how this generational shift is impacting clinicians and patients, the rise of GenAI in use at the point of care, and strategies to support a future-forward clinical practice.

The report covers key topics, such as:

  • Understanding the generational shift in the healthcare workforce, including cohort mentalities toward AI.
  • How this shift is influencing novel technology usage and information access through GenAI and multi-tool solution workflows.
  • Usage trends across the UpToDate platform showcase a cross-team and cross-generational access to shared information.
  • The benefits of a multidisciplinary, multigenerational care team—which includes patients—with centralized evidence.
  • Strategies for building a future-forward healthcare practice, including efficient workflows, engaging patients by generation, and AI governance.

I'm excited about the insights in this report, and more importantly, about the future of healthcare and the opportunity for AI to improve clinician workflows and access to evidence.

Download the report below and explore previous UpToDate Point of Care reports.

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Yaw Fellin, Vice President, Product and Solutions, Clinical Effectiveness, at Wolters Kluwer, Health
Senior Vice President and General Manager, Clinical Decision Support and Provider Solutions, Wolters Kluwer Health

Yaw Fellin is the Senior Vice President and General Manager, Clinical Decision Support and Provider Solutions at Wolters Kluwer Health, overseeing the UpToDate suite of products. An experienced healthcare executive, Yaw has a proven track record of leading cross-functional teams and driving value and revenue growth.

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