How well were accounting practitioners in Canada able to meet these challenges during this demanding time? Wolters Kluwer conducted it's annual Tax Season Survey to find out. The survey examined challenges in a variety of areas, including remote work, staffing, client management and client service levels, tax season workflow management, and technology.
The 2020 Tax Season Report: Canadian Accounting Industry Challenges, presents detailed results and offers some recommendations for filling the gaps, and addressing unmet challenges.
Many survey findings are reported and discussed, for example:
"64% of practitioners said they reduced time spent with clients by sharing documents online"
"71% must remind clients to provide missing information"
"63% find it easy to get answers or explanations on tax topics they are not familiar with".
How do the survey results compare to the experience of your own firm? Download the full report here to read all the findings.