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Contact the support team by filling out a form.
From May 9th 2022 with our new Support portal we’ve got answers and solutions to your tech issues!
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Technical resources
Browse our technical resources and ask questions in the CCH Tagetik Community.
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We're dedicated to your success
Our support team is comprised of trained financial application specialists, product specialists, and IT professionals who will collaborate with you to resolve any issue — whether that's a simple user inquiry or a complicated technical request.
Standard support for
CCH Tagetik customers
If you're already a CCH Tagetik Customer, standard support is included in your annual maintenance fee. It includes:
On-premise
- eSupport portal for reporting bugs
- Unlimited bug fixing
- Free download of most updated version of your software
- Access to the CCH Tagetik Library and Question & Answer sessions, and self-help resources
- A global network of certified partners that support you locally
On the cloud
- Access control and provisioning
- Updates and upgrades
- Data backup, restore, and disaster recovery
- Infrastructure performance fine-tuning
- Access to the CCH Tagetik Library and Question & Answer sessions, and self-help resources
Additional support services
Need to extend your standard support package beyond functional issues? Check out our additional support services.
SLA and escalation
◦ Shortened response time
◦ Cure period
◦ Escalation
** Extra fee on the standard support contract
Follow the sun
◦ Extended first-level support to 24 hours by 5 days
** Extra fee on the standard support contract