Automated sales and use tax for highly complex industries.

Every industry faces unique sales and use tax challenges. From multi-jurisdiction rules to complex product taxability. 

But no matter how complex the scenario, with CCH SureTax as your expert cloud-based tax automation solution, your organization will confidently navigate the most highly regulated industries accurately and timely while removing manual tasks and staying fully compliant and audit-ready.

  • Communications
  • Construction
  • Manufacturing & Distribution
  • Retail & eCommerce
  • Utilities
Protect your business from penalties and fees with the most accurate rates and rules for communications tax. Built-in tax logic for telecommunications, unmatched expertise, and reliable technology make CCH SureTax indispensable for tax teams.
Fact Sheet for Communications Tax
Fact Sheet for Communications Tax
  • Address highly complex telecom tax challenges with confidence
    We know that the telecommunications industry is one of the most complex and heavily tax-regulated industries on federal, state and local levels.

    That's why we've designed CCH SureTax so that you can confidently rely on automation software that simplifies communication tax management and creates an audit trail you can depend on.
  • Improve telecom tax accuracy configurable for your needs
    Your organization will improve telecom tax compliance using CCH SureTax. Our designated research team provides the most current tax rates and rules on a daily basis, plus integrates their interpretation for telecom companies.

    Additionally, the CCH SureTax platform along with its network of partners, delivers is a highly configurable solution that supports the most complex requirements, while removing the burden of tax determination.
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Due to the enormous complexity of the construction industry, each individual transaction may be subject to a different tax implication. With CCH SureTax, your construction organization can streamline sales tax calculation to stay compliant at all times. And at the same time, you can build an effective audit-defense confidently and effectively.

  • End-to-end automation and record-keeping to stay audit-ready

    Using spreadsheets with formulas may work. But is it saving you time? And more importantly, is it keeping your business free of risk?

    Take advantage of a sophisticated end-to-end automation sales and use tax solution with CCH SureTax, designed to remove time-consuming manual tasks, and keeping records audit-ready so you can confidently justify transactions as needed without worry.

  • Cut through construction sales tax complexities without risk

    Figuring out who the end customer is on every transaction can seem like a mission impossible. And not just any form of automation works, as you need to be sure of the information that is provided and processed. CCH SureTax is backed by a team of human experts, that verify information every day, ensuring accuracy at all times. This lowers risk for error, potential for penalties or audit issues along every step of the way.

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Exemptions to sales and use taxes in manufacturing and distribution bring additional complexity to compliance. They can be expressed in several ways: explicitly, e.g., items considered a part of the manufacturing process; as exceptions to the definition of a taxable sale of tangible personal property; or as exclusions from a taxable category of transactions. With CCH SureTax, you no longer have to worry about getting it right.
  • Simplify managing complex tax rules and exemptions

    CCH SureTax correctly and automatically applies constantly changing sales tax rules and track full or partial exemptions across products, processes, and states. Something that was easy to get wrong, is now something you don't have to be concerned with.

  • Complete, accurate records and exemption certificates

    Take advantage of a single source of truth with an end-to-end solution that manages exemptions and that keeps records audit-ready, so you and your business can stay compliant without having to worry.

Case Study: Equipment Manufacturer and Construction Company 

Automating sales tax in the retail and eCommerce industry is essential for staying compliant in an environment where tax rules constantly evolve across jurisdictions, product categories, and fulfillment models.

Attempting to manage this manually not only slows operations but also increases the likelihood of errors that can lead to penalties or failed audits. CCH SureTax simply solves these problems for you.

  • Cut away manual process, stay compliant and audit-ready

    An online retailer sells apparel, accessories, and promotional bundles across multiple states. A single order may include tax-exempt clothing in one state, taxable accessories in another, and a bundled discount that changes how each item is taxed. Add in varying rules for shipping charges, marketplace facilitators, and economic nexus thresholds, and the complexity quickly becomes overwhelming. Attempting to manage this manually not only slows operations but also increases the likelihood of errors that can lead to penalties or failed audits.

     

    CCH SureTax cuts away manual processes, staying on top of changing rules, laws, and citations. And you reduce risk because of the end-to-end automation, you'll have detail records that are audit-ready for when the time for reporting comes.

  • Shift focus on growth or increased quality of service
    With CCH SureTax as your expert solution, finance and tax teams can confidently file accurate returns without worrying about outdated information or hidden risks. This allows your team to shift focus from managing complexity to driving growth, expanding into new markets, launching new channels, and improving customer experiences. And you can do this with CCH SureTax, staying compliant and audit-ready every step of the way.
Small business fashion designer
With CCH SureTax, your utilities business will have end-to-end sales and use tax automation in place. Your tax and finance teams can confidently file accurate returns without worrying about outdated rates or misapplied exemptions.

This not only reduces compliance risk and audit exposure but also frees up time to focus on strategic initiatives, such as infrastructure investment, regulatory reporting, and customer service improvements. CCH SureTax as an expert solution, backed by human-expertise, gives you absolute confidence in accuracy and compliance at every step of the taxation process.
  • Dismiss confusion around multistate laws and regulations
    Jurisdictions from state to state and region to region apply different tax rates, surcharges, and exemptions based on usage type, billing structure, or regulatory requirements. For example, energy used in manufacturing may qualify for exemptions, while the same service provided to a commercial office may be fully taxable. Add in tiered pricing, franchise fees, and local surcharges, and managing taxability manually becomes both time-consuming and error-prone.

    CCH SureTax removes confusion, complexity, and potential risk.
  • Focus on higher quality and more important tasks
    Utility providers more often than not have to manage large volumes of transactions across multiple regions. Relying on manual processes and spreadsheets to track and apply these rules can lead to inefficiencies, errors, and increased audit risk. That's where CCH SureTax end-to-end automation comes in, so you can focus on more important, higher-quality, and more revenue generating tasks.
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  • Computer Software & Services
  • Grocery
  • Restaurant & Catering
  • Vehicle Sales & Leasing
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The computer software and services industry faces highly complex and evolving sales tax requirements, as taxability often depends on how software is delivered (SaaS, downloads, on-premise), how services are bundled, and where customers are located.

With varying rules across states, and frequent regulatory changes, managing tax through manual efforts and/or disconnected systems can lead to unnecessary errors and delayed reconciliation, and increased audit exposure. All which can take significant time to correct, exposing your business to risk and loss of revenue.
  • Increase efficiency with automated tasks
    Automation ensures up-to-date tax determination aligned to current laws, streamlines reconciliation and filing, and provides a clear audit trail — helping organizations stay compliant, reduce risk, and confidently support growth across markets and delivery models. 

    Through automation, you'll discover that newly gained efficiencies give you and your staff bandwidth to handle higher value tasks.​
  • Depend on tax accuracy backed by human expertise
    Constantly changing rules for SaaS, licensing, digital goods, and bundled offerings across jurisdictions, make it difficult to ensure accurate tax treatment, reconcile data, and scale efficiently.

    Always on expert -backed tax research by humans ensures always up-to-date tax determination aligned to current laws, streamlines reconciliation and filing, and provides a clear audit trail. This helps organizations like your yours stay compliant, reduce risk, and confidently support growth across markets and delivery models.
A woman making a purchase in a retail store
As a grocery retailer, your business operates in a uniquely complex tax environment, where product taxability can shift based on preparation, packaging, and how items are sold.

While many staple goods may be tax-exempt or taxed at reduced rates, prepared foods, bundled items, and delivery services often introduce additional layers of complexity. 
  • Remove manual tasks and start using end-to-end automation
    Managing tax variations across jurisdictions with manual processes and spreadsheets can lead to errors, reconciliation challenges, and increased audit risk. CCH SureTax handles your challenges through end-to-end automation, bringing streamlined accuracy and trust that brings confidence in audit-defense when needed.
  • Navigate constantly changing rules for exempt items, prepared foods, and mixed baskets
    Your business has to navigate constantly changing rules for exempt items, prepared foods, and mixed baskets, making manual tax management difficult to track, reconcile, and scale across locations and channels.

    End-to-end automation ensures accurate, up-to-date tax determination, streamlines reconciliation and filing, and provides a clear audit trail, helping grocers stay compliant, reduce risk, and focus more time on operations and customer experience.
Busy Japanese restaurant
In the restaurant and catering industry, prepared food is almost always taxable and highly complex. Rules vary by state and even by how items are bundled or served (e.g., combos or catering packages), creating confusion and increasing audit risk without specialized expertise or automation. CCH SureTax helps you and your business stay ahead confidently of any tax compliance risks at all times.
  • Stay compliant while expanding services
    Streamlines sales and use tax compliance with a single source of truth and end-to-end automation, helping your restaurant and/or catering business stay compliant while confidently expanding services like delivery, events, and new locations.
  • Depend on complete sales and use tax accuracy
    Sales and use tax accuracy depends on constantly changing laws and regulations, making it difficult to ensure correct rates and exemptions. The bottom line is that you should not have to rely on potentially outdated or incomplete information. With CCH SureTax, your business reduces being at risk of filing errors, penalties, and audit exposure.
Q1 2025 Auto Index
Vehicle sales and leasing come with some of the most complex sales and use tax requirements, driven by variations in state and local regulations, financing structures, trade-ins, rebates, and lease terms.

Tax treatment can differ significantly depending on whether a vehicle is sold or leased, where it’s registered, and how payments are structured, making staying tax compliant extremely difficult to manage and prone to costly errors.

That's where an expert solution with CCH SureTax makes the difference for your organization.​
  • Ensure accuracy across calculations and reconciliation in transactions
    CCH SureTax automates the sales and use tax process entirely. It ensures accurate tax calculations, reconciliation of transactions, and maintains compliance across the locations you operate in.
  • Streamline sales and use tax through expert end-to-end automation
    Through CCH SureTax's streamlined automation, businesses like yours ensure precise, up-to-date tax determination, streamlining reconciliation and filing, and creating a clear audit trail.

    This helps you and your team reduce risk, stay compliant, and confidently process transactions at scale while focusing on customer experience and growth.
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Frequently asked questions

From organizations like yours

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  • Can CCH SureTax truly manage the complexity that our business deals with every day?

    CCH SureTax is purpose-built to manage multi-layered tax rules that go beyond standard sales tax, including federal, state, local, and industry-specific taxes.

    It supports:

    • Complex jurisdictional overlaps (e.g., telecom taxes, utility surcharges, regulatory fees)
    • Specialized tax logic and edge cases unique to regulated industries
    • Granular tax determination at the line-item and transaction level

    This allows businesses like yours to automate tax calculations that would otherwise require manual intervention, custom coding, or offline adjustments, ensuring both accuracy and compliance.

  • How does CCH SureTax scale with my business without sacrificing performance or accuracy?

    CCH SureTax is designed for real-time, high-volume environments. 

    It achieves this by:

    • Using tax logic (transparent, rules-based calculations) with tax determination backed by human expertise
    • Delivering real-time API responses embedded in billing and ERP workflows
    • Supporting millions of transactions with consistent performance

    This enables organizations to fully automate tax calculation across billing systems, ERP platforms, and ecommerce channels, eliminating bottlenecks while maintaining audit-ready precision, even in the most demanding operational environments.

Are you ready to the next step?

See CCH SureTax in action via a live demo, or get in touch with us just to learn more.
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