EmmiOutreach is now UpToDate Outreach
Emmi is now under the UpToDate name with aligned patient-friendly content and outreach programs from the trusted name in clinical decision support.  
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Engage members beyond the care setting to improve plan adherence

Health plans need to reach at-risk members to help influence healthy behaviors, close care gaps, improve outcomes, and reduce costs. 

Increase the impact of outreach capabilities to reach members and meet them wherever they are. Through the power of technology and expert design, UpToDate® Outreach (formerly EmmiOutreach™) helps payer care management teams reach member populations at scale with advanced AI-powered IVR campaigns that are proven to motivate people into action.

UptoDate Outreach also has the distinction of being the only IVR solution that offers content aligned to the trusted UptoDate editorial expertise, developed with academic rigor. By combining the legacy of excellence in clinical content, award-winning technology, diverse and inclusive voice interfaces, and superior implementation support, payers can align their teams and support better population health.

Frost & Sullivan 2023 Best Practices Award
Advancing member engagement with conversational artificial intelligence (AI)
Frost & Sullivan recognized the UpToDate Outreach solution for best practices in global conversational AI in healthcare. Learn more about this technology and the people behind it.
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What sets UpToDate Outreach apart for member engagement

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Omnichannel engagement

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Expert voice design

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Smart automation

By using UpToDate Outreach for 5 months, University Hospitals increased their HEDIS overall colorectal cancer screening measure by 13% and improved their score from 46% to 52%.*

* University Hospitals/Wolters Kluwer Case Study, Rev. March 2020
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Improving voice technology diversity with inclusive interfaces and conversational AI
Implementing voice user interfaces (VUIs) with diverse voices helps more patients relate to the content and vital health information they receive, supporting more equitable outcomes.
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Member engagement improves flu vaccination adherence: Three case studies
Explore how healthcare organizations use UpToDate Outreach flu vaccine engagement programs to improve vaccine adherence and documentation.
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Increasing screenings attendance and quality at University Hospitals
Jeff Sunshine, MD, CMIO at University Hospitals, discusses how care teams are getting more people to take preventive screenings thanks to the power of personalized programs with UpToDate Outreach (formerly EmmiOutreach).

Drive member action with customized campaigns

UpToDate Outreach is highly customizable, and that matters when it comes to motivating people to complete health and wellness screenings. Explore our available campaigns.
Explore Common UpToDate Outreach Campaigns

Engage members with a compassionate, relatable voice 

UpToDate Outreach campaigns are more than cold robocalls or mass emails. They are moments of empathetic human connection that drive real results. The difference is easy to hear:

UpToDate Outreach voice design

Non-UpToDate Outreach voice design

Concierge-level service and implementation
We know that implementing new solutions can be challenging. That's why we work closely with you to make the process as seamless as possible, no matter the systems, from most EHRs to SMART on FIHR and more. We are committed to your success.
Learn How We Can Support
Learn How We Can Support

Expert insights from UpToDate Member Engagement

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Contact us to learn more about UpToDate patient and member engagement solutions

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