Engage members at scale, where they are
With award-winning interactive voice response (IVR) campaigns, you can better engage with at-risk members, improve care plan adherence, and close gaps in care.
Extend the reach of your care management team
Care is a journey, not a transaction. Equip your members with the information and ongoing support they need to become active partners in their health.
Cleveland Clinic cuts avoidable repeat colonoscopies in half through engagement
Patients who engaged with the programs were nearly 50% less likely to need a repeat endoscopy within three years than those who did not.
Source: Rizk et al, AJM, Vol. 129, Issue 11, 2016. https://doi.org/10.1016/j.amjmed.2016.06.011
Engaging members for better outcomes
Building member trust in healthcare and health plans
With member engagement solutions designed to deliver personalized content at scale, care teams can provide inclusive member experiences to drive confidence in health decisions and plan loyalty.
Healthcare payers can help improve health outcomes through member education
Health plan members and patients need health information from clinicians, yet often have more questions than can be answered in a typical encounter with a provider.
Improving voice technology diversity with inclusive conversational AI
Voice technology is advancing the healthcare customer care experience by improving diversity with conversational AI. Hear from Wolters Kluwer expert Freddie Feldman on how it can lead to more equitable outcomes.