HealthApril 04, 2019

Artificial intelligence and voice technology are transforming patients’ digital front door

Wolters Kluwer Health CEO leads panel on consumer healthcare and the role of AI at World Medical Innovation Forum.

What: Artificial Intelligence (AI) is transforming consumer healthcare by accelerating patient-focused initiatives like voice technology and predictive surveillance. Patients are more actively involved in their care than ever before and AI is helping to shape that dialogue and add scale to prevention and care management taking place at home, over the phone, and at a population level.

Wolters Kluwer Health prepared the following table to illustrate key trends and offer industry insights on where AI coupled with patient-facing voice technology is already making an impact to improve consumer healthcare.

AI & hot trends in healthcare

What it means:

Predicting readmissions:

AI-focused voice tech makes sense of patient-reported data to identify readmission risks

As patients recover at home, interactive follow-up calls use proven patient engagement approaches to help them report vital signs, pain or discomfort, abnormal conditions like swelling and their adherence to medications. AI modeling uses patient answers to intelligently identify high-risk responses flagging them for clinicians for at-home intervention or at risk for readmission.

Adding voice to the digital front door:

Thinking about patient interactions beyond the screen challenges new and continuous interactions.

Before and after appointments, tests or procedures, recovering at home, or just trying to stay healthy, consumers turn to a digital front door to manage these care events. How do we add dimension to this gateway? Voice technology, honed by AI, can serve as an empathic care team member dramatically enriching patient interactions and improving the level of self-reporting.

Expanding the reach of care teams:

Voice tech empowers “rising-risk” patients to self-manage

Care teams are stretched to the limit caring for high risk patients. To better scale the allocation of limited resources, voice tech with AI can reach out to “rising risk” patients (18-20% of patients), asking qualifying health status questions and personalizing voice-based coaching to help patients self-manage their condition. Patient responses can then aid care teams to prioritize patients with the most complex conditions.

The judgment-free zone:

The patient’s unlikely health confidante is… voice tech

When health-related discussions get uncomfortable or embarrassing, patients clam up or underreport. Health consumers are often more comfortable sharing information like weight or ability to pay for medicine with voice-based technology because it isn’t going to judge them. Voice tech eases sharing of stigmatizing or embarrassing information that can critically impact a patient’s recovery or condition management, like depression, medication adherence, social health determinants, financial situations, and more.

Who: Diana Nole, CEO at Wolters Kluwer, Health, will be leading a panel of industry leaders from Dell EMC, IBM, Microsoft Healthcare, Samsung and Verily Life Sciences (Alphabet) exploring AI trends in healthcare technology at this years’ World Medical Innovation Forum (WMIF). She can discuss ways AI coupled with voice technology is already helping care teams to better scale and allocate resources to improve patient care, improve surveillance and reduce variability in care. 

When: Tuesday, April 9th, 2019, 4:20 pm - 5:10 pm

Where: “Consumer Healthcare and New Models of Care Delivery” Panel at the 2019 WMIF, Westin Copley Place, Boston, MA

About Wolters Kluwer

Wolters Kluwer (EURONEXT: WKL) is a global leader in information, software solutions and services for professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with technology and services.

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