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LegalFebruary 09, 2024

A case study in transforming legal bill review with AI

Corporate legal departments are constantly seeking innovative solutions to enhance efficiency, reduce costs, and strengthen relationships with law firms. Recently, PNC Bank faced this type of challenge in the realm of legal bill review, leading them to investigate cutting-edge AI technology and how it could help them improve operations.

You can read about their goals, choices, and results, in addition to learning more about ELM Solutions’ LegalVIEW® BillAnalyzer Expert Service, in our case study Commit to compliance to control legal spend at the source.

Significant improvements, short timeline

The legal department team at PNC Bank recognized the potential to revolutionize its legal bill review by harnessing AI and machine learning. Their goal was to increase billing guideline compliance while streamlining workflows and enhancing data quality. When they introduced the AI-powered LegalVIEW BillAnalyzer solution, it marked a significant shift from the attorney-led manual processes they had previously used, saving time and resources.

The results were immediate and impactful, with a significant increase in billing guideline compliance in the first month after implementation. This trend continued over time, exceeding PNC Bank’s first-year cost-saving expectations. The integration of data-driven insights not only improved internal stakeholder engagement but also fostered collaboration with external vendors.

Beyond compliance and cost reduction, the solution contributed to broader legal operations and business objectives. Transparency into timekeeper diversity and firm performance allowed the legal ops team to make informed decisions and advance key company initiatives.

Driving efficiency with advanced technology

LegalVIEW BillAnalyzer Expert Service emerged as a pivotal solution for PNC Bank, in part because of its potent combination of artificial intelligence with human legal expertise. This synergy transformed the company’s end-to-end legal bill review process, offering a unique approach to compliance and cost control.

Billing guidelines are crucial for vendor management, and LegalVIEW BillAnalyzer ensures compliance through advanced technologies and deep domain expertise. Achieving up to a 20% increase in billing guideline compliance, the solution provides sustainable cost controls without burdening legal professionals with time-consuming manual processes or uncomfortable conversations with vendors.

The transformative impact of AI on legal bill review is evident in PNC Bank's success story. Beyond cost savings, the streamlined processes contribute to strategic initiatives, positioning the legal department as a key driver of organizational success.

In a shifting legal landscape where vendor costs and company priorities continually evolve, embracing AI in legal bill review becomes imperative. For more details on how PNC Bank has used AI to boost efficiency and performance, read the full case study. You will also learn how to estimate your likely savings and ROI with LegalVIEW BillAnalyzer.

Download the full case study: Commit to compliance to control legal spend at the source

Legal bill review reimagined
LegalVIEW BillAnalyzer Expert Service
AI-enabled expert bill review delivers up to 10% cost savings and a 2-5X increase in billing guideline compliance
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