Assisting our customers is a primary concern; we recognise that not every problem occurs during normal business hours. That is why we offer 24 hour worldwide technical support for our customers. Now, any time you have a technical issue, such as a problem logging in or accessing your resources, a Technical Support engineer will be available to assist you.
Email tech support directly and we will be sure to respond within one business day.
Technical support engineers in Australia and New Zealand are available during business hours: Monday–Friday 9am to 5pm AEST, but if your call is received outside business hours it will be routed to an open office in another time zone.
- Australia: 1.800.246.473
- New Zealand: 00 800 2476 8438
Our trainers conduct live in person or online sessions to assist you with Lippincott Solutions. These sessions are based on the needs of your institution.
Training currently available
By clicking on the link below, you will be redirected to a registration form on our training platform.
End-user staff training is available 24 hours a day, seven days a week by simply clicking on the following links:
- General end-user training
- End-user training for Net Learning customers
- LMS users: General end-user training