FinanceJuly 09, 2024

2023 Dresner Wisdom of Crowds® Enterprise Performance Management (EPM) Market Study

Wolters Kluwer named an ‘Overall Leader’ in Customer Experience and Vendor Credibility.

Wolters Kluwer (CCH Tagetik) has been recognized as an Overall Leader in both the Customer Experience Model and Vendor Credibility Model in Dresner's highly acclaimed 2023 Wisdom of Crowds® Enterprise Performance Management (EPM) Market Study. This remarkable achievement solidifies our commitment to providing exceptional solutions and services to our valued customers. The rating is based on input from CCH Tagetik customers worldwide who participated in the survey.

Why CCH Tagetik has been recognized

Among the reasons that led to this important recognition we find:

  • Experience Leader in Customer Experience Model, Credibility Leader in Vendor Credibility Model: this recognition underscores our dedication to delivering an outstanding customer experience and establishing unwavering trust in our solutions.
  • Delivering a comprehensive solution: our flagship CCH® Tagetik platform, available in standard or SAP HANA versions, is a unified and intelligent platform that offers a wide range of solutions. From extended planning and financial close and consolidation to addressing ESG and regulatory requirements, as well as corporate tax, including Global Minimum Tax, our comprehensive solution empowers organizations to streamline their EPM processes and drive business performance to new heights.
  • Customer satisfaction is our focus: at Wolters Kluwer (CCH Tagetik), customer satisfaction is at the core of everything we do. We are immensely proud that our dedication to our customers is reflected in our exceptional scores. This recognition in the Wisdom of Crowds® EPM Market Study reaffirms our commitment to ensuring our customers' success and satisfaction.

“In 2023, Wolters Kluwer (CCH Tagetik) scores well above the overall sample for all measures, with a number of improvements, most notably in technical support, and consulting. It is considered best in class for sales product knowledge, understanding business/needs, product scalability, overall usability, technical support professionalism and product knowledge, consulting professionalism and product Knowledge, and overall integrity. It is an Overall Leader in both the Customer Experience Model and Vendor Credibility Model and maintains a perfect recommend score.” - Dresner Advisory

To learn more about our award-winning solutions and how we can help transform your enterprise performance management, download the report.

About the report

The Wisdom of Crowds® Enterprise Performance Management Market Study provides a wealth of information and analysis—offering value to both consumers and producers of enterprise performance management technology and services.

How you can use this report?

The Wisdom of Crowds® report is an objective source of industry research, and you can use it to understand how your peers leverage and invest in planning and related technologies.

What is Enterprise Performance Management (EPM)?

According to the study, EPM allows organizations to plan for internal and external factors based on future performance and business outcomes. This includes strategic, operational, and financial planning and forecasting. EPM systems have reporting and analytics capabilities for goal and objective setting and performance monitoring. 

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