Partner with patients to optimize care through stronger engagement

Engaging patients to take an active role in their own healthcare is challenging.

UpToDate® Patient Engagement solutions (formerly Emmi), provides your clinical teams with the tools to engage and educate patients beyond the clinic, at scale. Our engagement solutions combine a unique blend of human-centered design and behavioral science, backed by one of the most trusted names in healthcare. Our programs offer multimodal content through omnichannel delivery and can be integrated into EHRs, websites, patient portals, and other ecosystems.

Explore how you can engage and educate patients to partner with them to achieve better health outcomes.

Measurable outcomes 
Our solutions are proven to change patient behavior, increase satisfaction, and improve health outcomes for performing value-based care.
Expert, inclusive content 

For decades, we have delivered empathetic communication and inclusive content that meet patients where they are and is sensitive to their situation.

Concierge-level service 
From initial rollout to ongoing support, we work together based on your objectives so your teams can deliver better care experiences.  
Flexible content-as-a-service 
Designed to be efficiently delivered to patients through the digital front door, either out-of-the-box or with flexible APIs.  
Cheerful aged man using a tablet on a couch.
Step up to harmonized care
Pam is a CMIO. Her biggest challenge? Unwanted care variability.
 
What does it take to harmonize care and the thousands of micro-decisions we all make in delivering and receiving care services?

Explore patient engagement solutions from UpToDate

Engaging, interactive multimedia programs 
Provide patients with the most trusted health information, delivered in preferred mediums with step-by-step guidance, and with diverse representation to help effect behavior change.  
UpToDate Engage
Engage patients at scale, where they are 
With award-winning, empathetic voice response (IVR) campaigns, automate engagements with at-risk patients to remind about healthcare services and close gaps in care. 
UpToDate Outreach
Content mapped to care journeys 
Extend clinician reach with automated coaching over time with aligned content and campaigns delivered at scale to give patients more control over their health. 
UpToDate Journeys
Trusted education from a single source 
Access hundreds of high-quality overview health videos and thousands of leaflets in up to 19 languages covering medications, conditions, procedures, healthy living, and discharge instructions, seamlessly integrated into workflows. 
UpToDate Educate
Cleveland Clinic cuts in half avoidable repeat colonoscopies through patient engagement. Patients who engaged with programs were nearly 50% less likely to need a repeat endoscopy within three years than those who did not.*

Recognized for innovations in patient engagement and education

A pleasant older male sitting on a couch looking at a tablet.
Best practices: Global conversational Artificial Intelligence 
Frost & Sullivan recognized the UpToDate patient engagement solutions for advancing best practices in conversational AI to improve healthcare efficiencies, quality, and outcomes. 
Read The Article
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#1 in patient-driven care management and patient education
After interviewing thousands of healthcare professionals, KLAS ranked UpToDate Patient Engagement as a top performing solution, citing benefits in customization and product evolution.
Read About The Awards

Engaging and educating patients for better outcomes

UAB lowers colonoscopy cancellation rates, improves nurse efforts 

Health education and outreach efforts at UAB lowered colonoscopy and endoscopy cancellation rates by 75% and alleviated nurse follow-up efforts by prioritizing patients who needed attention. 
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MetroHealth System focuses on DEI for improving engagement
The team at The MetroHealth System focused on diversity, equity, and inclusion (DEI) in their patient outreach efforts with images and voice that resonated with specific populations 
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Lowering emergency department visits and readmission rates 

Chris Belmont, VP and CIO of Memorial Hospital at Gulfport, took a strategic, integrated approach to patient engagement and healthcare IT to improve care outcomes and organizational goals.
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Expert Insights on patient engagement and education 

Contact us to learn more about UpToDate Patient Engagement solutions

*Source: Rizk et al, AJM, Vol. 129, Issue 11, 2016. https://doi.org/10.1016/j.amjmed.2016.06.011
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