Santé10 mai, 2022
Wolters Kluwer earns the NorthFace ScoreBoard CX Award in customer care excellence for the 11th consecutive year
Wolters Kluwer, Health today announced that the global customer support teams for Ovid®, Lippincott®, and Audio Digest® received the NorthFace ScoreBoard Award (NFSB) for the 11th consecutive year from the Customer Relationship Management Institute LLC (CRMI).
The NorthFace ScoreBoard Service Award is presented annually to organizations that not only offer exemplary customer service but those that embody a deep commitment to being customer centric. The award is considered a leading benchmark for customer service because of its unique “customer-only vote” criteria to measure both customer satisfaction and customer loyalty
The Ovid, Lippincott, and Audio Digest product line support teams achieved an overall customer support satisfaction ScoreBoard Index (SBI) rating (scale of 1-5) of 4.3 for service to individual customers and 4.7 for enterprise clients and for excellence in customer loyalty. This was demonstrated by the Net Promoter Score (NPS) of 83 for enterprise services, a world class score according to CRMI.
Stacey Caywood, Chief Executive Officer, at Wolters Kluwer, Health
"We are incredibly proud of our dedicated global customer service teams for achieving a noteworthy milestone of 11 consecutive years providing exceptional customer support and are honored to be recognized by CRMI, Wolters Kluwer, Health Learning, Research & Practice. The past few years have brought extraordinary challenges. This award honors our teams’ steadfast commitment to putting our customers at the center of our business and ensuring that they get the support they need to respond to changes."
À propos de Wolters Kluwer
Wolters Kluwer (EURONEXT : WKL) est un leader mondial de la fourniture d'informations, de logiciels et de services aux professionnels dans les secteurs suivants : santé, fiscalité et comptabilité, conformité financière et d'entreprise, droit et réglementation, performances d'entreprise et ESG. Nous aidons nos clients dans leurs prises de décisions essentielles au quotidien en leur fournissant des solutions expertes qui combinent connaissance approfondie du domaine, technologie et services.
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