Gold Cup
ComplianceApril 02, 2021

Wolters Kluwer Earns Accolades for Product Innovation Customer Service Honor

eOriginal and Expere Offerings, SupportLine Draw Commendations

Wolters Kluwer Compliance Solutions has earned industry accolades for product innovation and superior customer service, being named a 2021 HousingWire Tech 100 Mortgage honoree for its eOriginal Digital Mortgage Solution, a 2021 BIG Award for Expere Language Translation, and a Frontline Customer Service Team of the Year win from the 2021 Stevie Awards for its SupportLine service.
Wolters Kluwer eOriginal’s Digital Mortgage Solution delivers value across the entire mortgage value chain: its ClosingCenter™ functionality provides a simple, intuitive closing experience for lenders, borrowers and settlement agents, while eAsset Management® provides advanced ownership and location transfer tools for the eNote digital asset created from an electronic closing of a loan, providing an authoritative, official record of the transaction.
Expere® Language Translation uses artificial intelligence to leverage legal and language translation domain expertise, providing lenders a seamless, integrated, accurate and scalable language capability to provide translated loan documents translated for limited English proficiency customers, enhancing the customer experience.
The SupportLine team addresses product, technology, and regulatory compliance inquiries for Compliance Solutions customers. It implemented experiential training for team members to focus on enhancing the overall customer experience—not just single customer interactions, leading to increased customer satisfaction scores and significant reductions in the number of customer escalations beyond the first level of support.
“We are dedicated to providing solutions that improve financial services firms’ processes and offerings in ways that help them better serve their customers, while enhancing their ability to navigate an environment of dynamic, ongoing change in a compliant manner,” said Steven Meirink, Executive Vice President and General Manager of Compliance Solutions. “These wins speak to our high standard of product innovation, as well as to our commitment to deliver an exceptional customer service experience.”
Now in its ninth year, the HousingWire Tech 100 Mortgage program honors the most innovative technology companies in the U.S. housing economy, representing achievements in both the mortgage as well as real estate sectors. In its inaugural year, the BIG (Business Intelligence Group) Artificial Intelligence Award program recognizes organizations, products and people “who bring Artificial Intelligence to life and apply it to solve real problems.”

Open to organizations worldwide, the Stevie Awards for Sales & Customer Service recognize the achievements of sales, customer service, and call center professionals.

Governance, Risk & Compliance is a division of Wolters Kluwer, which provides legal and banking professionals with solutions to help ensure compliance with ever-changing regulatory and legal obligations, manage risk, increase efficiency, and produce better business outcomes.
About Wolters Kluwer

Wolters Kluwer (WKL) is a global leader in professional information, software solutions, and services for the health, tax & accounting, governance, risk & compliance, and legal & regulatory sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Paul Lyon
Paul Lyon

Senior Global Corporate Communications Director: Global Marketing, Communications & Planning

Governance, Risk & Compliance Division
David Feider
David Feider
Corporate Communications Manager, Banking & Regulatory Compliance
Governance, Risk & Compliance Division
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