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Technical resources
Browse our technical resources and ask questions in the CCH Tagetik Community.
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Our support team is comprised of trained financial application specialists, product specialists, and IT professionals who will collaborate with you to resolve any issue — whether that's a simple user inquiry or a complicated technical request.
Standard support for
CCH Tagetik customers
If you're already a CCH Tagetik Customer, standard support is included in your annual maintenance fee. It includes:
On-premise
- eSupport portal for reporting bugs
- Unlimited bug fixing
- Free download of most updated version of your software
- Access to the CCH Tagetik Library and Question & Answer sessions, and self-help resources
- A global network of certified partners that support you locally
- A comprehensive collection of knowledge base articles and self-service resources
On the cloud
- Access control and provisioning
- Updates and upgrades
- Data backup, restore, and disaster recovery
- Infrastructure performance fine-tuning
- Access to the CCH Tagetik Library and Question & Answer sessions, and self-help resources
- A comprehensive collection of knowledge base articles and self-service resources
Additional support services
Need to extend your standard support package beyond functional issues? Check out our additional support services.
SLA and escalation
• Shortened response time for a better responsiveness.
• Time limit commitment in service hours for providing a fix, a workaround or an action plan (On-Premise only).
• Escalation request: By raising an escalation request, CCH Tagetik Senior Management will be notified. Our senior technical staff will be immediately available to help bring your issue to a close.
** Extra fee on the Standard Support contract
Follow the sun
• Extended support service hours consisting of twenty-four working hours in five working days provided by CCH Tagetik support team based in Europe, Asia and USA.
** Extra fee on the Standard Support contract