Hälsaoktober 17, 2023

Wolters Kluwer’s Emmi awarded highest client satisfaction award from Black Book Research

Recognized as top-performing member engagement and education solution by managed healthcare providers.

Black Book 2023Wolters Kluwer Health today announced that the Emmi® patient engagement and education solution received a 2023 Black Book award for highest client/user satisfaction from managed care providers. The Wolters Kluwer solution received the highest satisfaction score in the Black Book client experience polls out of 15 scored vendors/products.

“The Black Book award is a valuable recognition for the hard work by our customer success and support teams to managed care providers and payers,” said Chris Sullivan, Vice President, Commercial Segment for Clinical Effectiveness at Wolters Kluwer Health. “Emmi offers a full suite to help them educate, engage and outreach to members to drive better outcomes.”

The client survey of managed care providers was conducted by Black Book Research. Solutions are measured over 18 performance areas of operational excellence.

“Black Book is committed to recognizing top performers like Wolters Kluwer Health. The Emmi member engagement and education solutions stands out among others in the healthcare technology industry's most robust client satisfaction database," said Doug Brown, President of Black Book Research.

Top honors for Member Engagement and Education

Emmi is a part of the Wolters Kluwer Health award-winning suite of clinical effectiveness products which offers vetted content from medical experts that helps improve care and provides medical education content for clinicians, pharmacists, health systems, payers, patients, and members.

Emmi is powered by evidence-based content developed by experts at UpToDate®, the Wolters Kluwer Health clinical decision support tool that is used by more than two million clinicians in more than 190 countries. Leveraging UpToDate content, Emmi provides empowering patient engagement content and personalized communications using resources like interactive videos. Emmi helps both providers and payers partner with patients/members to go beyond the point of care. The solution helps optimize care across the continuum to achieve better clinical, financial, and quality outcomes.

Learn More About Emmi Solutions

Om Wolters Kluwer

Wolters Kluwer (EURONEXT: WKL) är en global ledare inom information, programvarulösningar och tjänster för yrkesverksamma inom hälsovård, skatter och redovisning, finansiell och affärsmässig efterlevnad, lagar och regler, samt koncernprestationer och ESG. Vi hjälper våra kunder att fatta viktiga beslut varje dag genom att tillhandahålla expertlösningar som kombinerar djup domänkunskap med teknik och tjänster.

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André Rebelo
Andre Rebelo
Director, External Communications

UpToDate Patient Engagement

Engage every patient in their care journey

Easy-to-use interactive programs, featuring conversational language and relatable examples, help you foster connections and extend your team’s reach beyond healthcare settings.

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