CCH iKnowConnect AI – FAQ

Instant answers with AI powered Q&A: Find what you need faster with AI-generated answers embedded directly in your search results. When a curated editorial answer isn’t available, our AI steps in—providing reliable, source-linked responses. You can ask follow-up questions, explore related topics, and even generate summaries of cited documents.

Effortless Summarisation: Save time and boost productivity with instant summaries available from any CCH iKnowConnect document view—whether you're previewing, reading, or scanning search results. Summaries are also accessible from our 360° view feature, helping you quickly grasp key insights without needing to read the full text.

Smart Chat Assistant, Always Within Reach: Launch our generative AI research assistant from anywhere in the platform. It delivers immediate, context-aware answers by understanding your ongoing conversation. Explore related content through intelligent follow-up suggestions and stay organised with persistent chat history that keeps track of your questions, discoveries, and insights.

CCH iKnowConnect AI is purpose-built for legal, tax, and accounting professionals. Unlike general-purpose models, it:

• Uses actively updated, expert-written Wolters Kluwer commentary and analysis.
• Grounds responses in trusted, subscription-based content specific to your jurisdiction.
• Provides citations and footnotes for every answer, ensuring transparency and traceability.

CCH iKnowConnect AI is continuously refined through technical updates, expert validation, user feedback, prompt engineering, and performance testing—ensuring accuracy, relevance, and alignment with professional standards.

Retrieval Testing
We regularly assess the AI’s ability to surface the most relevant content using benchmark queries and real-world patterns.
Precision, recall, and relevance scoring help detect drift and maintain high-quality retrieval.

Expert Validation
Subject matter experts review AI outputs to ensure professional standards are met.
Their feedback informs golden datasets that improve retrieval accuracy and contextual relevance.

User Feedback
User feedback is analysed to identify common themes and guide future improvements.
Insights are prioritized in updates to better meet user needs.

Prompt Engineering
Prompts are continuously refined to improve how the AI interprets user intent and delivers targeted results.
Strategies are tested and optimized based on retrieval performance and expert review.

Model & Content Updates
AI models are periodically upgraded with the latest NLP advancements.
New legislation, commentary, and guidance are automatically re-indexed to keep content current.

Absolutely. CCH iKnowConnect is actively expanding its AI capabilities to deliver even more value to professionals. Upcoming enhancements are designed to improve usability, precision, and insight, including:

• Fresh News Integration: Expanding content coverage to include news published within the last six months.
• Hover-to-View Snippets: Instantly preview the exact document snippet behind a footnote by hovering—eliminating guesswork and saving time.
• Advanced Filtering Tools
  Refine AI responses with:
  • Pre- and Post-Filtering: Control what content is considered before or after generation.
  • Predictive Filtering: Automatically prioritises relevant materials (e.g., “Find me cases on wills” surfaces legal case law based on content metadata).
• Chart Visualisations: Turn complex data into clear, visual insights—ideal for comparing legislation, tracking trends, or presenting findings.
• Additional Info Section: Access related materials referenced in an answer—even if they weren’t used to generate the response—giving you a broader research context.
• Multi-Format Content Consumption: Enable the AI to extract insights from diverse document formats such as Smart Charts, PDFs, spreadsheets, and Word documents —that form part of the CCH iKnowConnect corpus.
• Depreciation Rate Finder: An intelligent tool that identifies rates using semantic asset recognition. (AU/NZ Only)
• Research Pinboard: Offers a visually structured workspace for organising your research. You can upload documents, pin answers and key content, and arrange them into a coherent board—ideal for compiling outputs like reports or client communications. The Pinboard also enables conversational interaction with your collected materials, allowing for deeper exploration and clarification. (Subscription required)