The future of pharmacy - expanding access to care

The COVID-19 pandemic accelerated the transformation of the pharmacy from an end-point for consumers to pick up drugs to an integrated health partner, improving access to vital care and vaccinations within communities. The roles of clinicians at pharmacies and small clinics are quickly elevating to that of a crucial member of the care team – a trend that could mean improved access to care for many.

In a recent US consumer survey commissioned by Wolters Kluwer1, 97% of respondents believe pharmacists are responsible for informing them about medication safety and effectiveness; however more than half of respondents worried about safety due to understaffing.

This underscores the pressure on the pharmacy industry with the opportunity to improve access to care deep within communities - including rural and marginalized communities - and provide more personalized, targeted medication, with the ultimate goal of more equitable care for all.

1Survey conducted with 1,006 U.S. adults, 18 and older between September 19-26, 2022.

Key pharmacy consumer survey insights

A new survey commissioned by Wolters Kluwer found US consumers are open to new and innovative ways of saving medication costs – as long as it doesn’t compromise safety.

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More than 2 out of 5 Americans chose not to fill a prescription because of cost over the past few years

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Consumers who believe many widely used prescription drugs should be available over the counter

Figure 78% in green pie chart

Consumers who are willing to receive medication advice from a clinician other than a primary care physician

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Consumers who believe their individual genomic information could effectively guide prescription decisions

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Access our latest data and expert insights on the future of pharmacy through the eyes of US consumers.

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