The following are examples of questions you may have to help you select the appropriate form. This list is meant only as a guide.
| Access issues | Examples: You are unable to log into the UpToDate application. You need help with the UpToDate mobile application. |
| General account question | Example: You want to change a legal name or address. |
| Questions about subscribing | Examples: You need information about pricing. You are having trouble subscribing through the online store. |
| Technical support | Examples: You need help using the UpToDate application. You have questions about accruing CME/CPD/CE. |
| Other | Examples: You need documents related to payment receipts, employment history. You would like information on donations. |
| To request permission to reproduce an illustration or other material: please click here. | |
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Email:
[email protected]
Phone:
1-800-998-6374 or +1-781-392-2000
Monday through Friday,
7 a.m. – 9 p.m. (Eastern)
Toll-free international calling for UpToDate End-User Support may be available. Check availability in your country in the table below.
End-user customer service toll-free international phone numbers
| Country | Access Code | Customer Service Phone Number |
| Argentina | 00 | 80099863744 |
| Australia | 0011 | 80099863744 |
| Austria | 00 | 80099863744 |
| Belgium | 00 | 80099863744 |
| Brazil | 0021 | 80099863744 |
| Colombia | 00 | 80099863744 |
| Cyprus | 00 | 80099863744 |
| Czech Republic | 00 | 80099863744 |
| Denmark | 00 or 990 | 80099863744 |
| Estonia | 00 | 80099863744 |
| Finland | 00 or 990 | 80099863744 |
| France | 00 | 80099863744 |
| Germany | 00 | 80099863744 |
| Hong Kong | 001 | 80099863744 |
| Hungary | 00 | 80099863744 |
| Iceland | 00 | 80099863744 |
| India | 0008004420178 | |
| Ireland | 00 | 80099863744 |
| Israel | 00 | 80099863744 |
| Italy | 00 | 80099863744 |
| Japan | 001, 010, +010, 0061, 0033 | 80099863744 |
| Latvia | 00 | 80099863744 |
| Lithuania | 00 | 80099863744 |
| Luxembourg | 00 | 80099863744 |
| Malaysia | 00 | 80099863744 |
| Mexico | 018001237028 | |
| Netherlands | 00 | 80099863744 |
| New Zealand | 00 | 80099863744 |
| Norway | 00 | 80099863744 |
| Panama | 00 | 80099863744 |
| Philippines | 00 | 80099863744 |
| Poland | 00 | 80099863744 |
| Portugal | 001 | 80099863744 |
| Russia | 07-810 | 80099863744 |
| Singapore | 001 | 80099863744 |
| Slovak Republic | 00 | 80099863744 |
| Slovenia | 00 | 80099863744 |
| South Africa | 00, 009 | 80099863744 |
| South Korea | 001, 002 | 80099863744 |
| Spain | 00 | 80099863744 |
| Sweden | 00 | 80099863744 |
| Switzerland | 00 | 80099863744 |
| Taiwan | 00 | 80099863744 |
| Thailand | 001 | 80099863744 |
| United Kingdom | 00 | 80099863744 |
