Accelerating telehealth and virtual care adoption
While telemedicine had long been expanding its reach prior to 2020, the COVID-19 pandemic dramatically accelerated telehealth and virtual care adoption—forcing clinicians, health systems, and health plan companies to adjust care delivery models nearly overnight.
This hybrid approach to care has significant staying power as patients take advantage of telehealth technology and request flexible care models to meet their needs. As more people expect the caliber of virtual care to match an in-person visit, providers are challenged to address those demands compliantly and completely while sustaining business viability. Health plan and technology companies are also seeking opportunities to provide trusted content virtually to enhance the care experience and empower patients in their health journey outside of the clinical setting.
Moreover, these expectations are evolving against a backdrop of changing rules, regulations, capabilities, and billing practices for telehealth. With innovative solutions that keep clinicians informed on the trends while making the most of their virtual care models, we aim to address these challenges for an enhanced hybrid, patient-centered care experience.