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Wolters Kluwer harnesses GenAI for enhanced tax and legal research
Agentic AI is not just a buzzword—it’s a strategic enabler. It empowers professionals to work at the top of their credentials, enhances client service, and creates competitive advantage.
- Cathy Rowe, Senior Vice President and Segment Leader, U.S. Professional Market
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GenAI has taken the world by storm
Artificial intelligence, including GenAI, is arguably the hottest topic in today’s tech world. But at Wolters Kluwer, we’ve been deploying artificial intelligence into our products for over 10 years. Wolters Kluwer has been at the forefront of integrating artificial intelligence (AI) into its products, significantly enhancing the value it provides to customers. By leveraging technologies like natural language processing (NLP), machine learning (ML), deep learning (DL), and virtual assistants, Wolters Kluwer augments and streamlines customer workflows and increases productivity. These AI-driven solutions are designed to benefit human experts working in complex professional fields, providing new or improved insights and efficiencies.
Wolters Kluwer's commitment to technological advancement is evident in its substantial investment in product development. This investment supports the growth of cloud-based software as a service (SaaS) models and the continuous enhancement of our platforms and AI tools. In 2024, Wolters Kluwer introduced several GenAI features, including enhanced search, summarization, Q&A, and virtual assistants, with plans for further innovations in 2025. These advancements not only improve customer experiences but also help Wolters Kluwer maintain a competitive edge in the market.
Wolters Kluwer places a strong emphasis on responsible AI development, guided by its Artificial Intelligence Assurance Framework and Responsible AI Principles. These principles ensure that its AI solutions are developed with a focus on privacy, security, transparency, and fairness. By embedding ethical practices throughout the design, development, and evaluation of AI-enabled solutions, Wolters Kluwer ensures that its products are trustworthy and reliable. This ethical approach, combined with its continuous investment in AI and advanced technologies, enables Wolters Kluwer to empower customer workflows while maintaining high standards of governance and accountability.
Watch: a fireside chat with CEO Nancy McKinstry
Focus on responsible AI
Artificial intelligence is used in several of our products where it benefits human experts working in complex professional fields.
We use natural language processing (NLP), machine learning (ML), deep learning (DL), and virtual assistants (bots) in many of our solutions in order to augment and streamline customer workflows and provide new or improved insights. We also deploy other advanced technologies, such as digital twins and robotic process automation (RPA), to the benefit of customers. We’re committed to developing artificial intelligence in an ethical and responsible manner.
We’ve developed Responsible Artificial Intelligence Principles that incorporate key principles such as privacy and security, transparency and explainability, governance and accountability, fairness, non-discrimination, and human-centeredness.
CCH AnswerConnect
Go beyond traditional Corporate Performance Management (CPM) software with a strategic and intelligent platform.
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See more Wolters Kluwer AI solutions
Basecone
Tax and Accounting
Scanned and recognized purchase invoices are automatically processed fast based on machine learning and artificial intelligence.
CCH AnswerConnectTax and Accounting
Elevate your research experience with the longest-standing tax research software in the industry.
CCH Axcess Engagement Suite
Tax and Accounting
CCH Axcess Engagement, cloud-based tax software technology that provides just the right amount of functionality needed based on services provided.
CCH Axcess iQ
Tax and Accounting
Predictive intelligence helps gather client insights to grow tax advisory services and fight commoditization.
CCH iKnowConnectTax and Accounting
CCH iKnowConnect is a modern, next-generation digital research solution designed to streamline your research process and optimize productivity.
CCH iQTax and AccountingFrom compliance provider to trusted advisor.
CCH Tagetik
Finance, ESG
Go beyond traditional Corporate Performance Management (CPM) software with a strategic and intelligent platform.EnablonCompliance, ESG
To advance our work, the Enablon Innovation Labs team collaborates with internal and external stakeholders to develop ideas for innovative, game-changing technologies.LegalVIEW BillAnalyzerLegal
LegalVIEW BillAnalyzer streamlines the legal invoice review process using AI and human review experts to drive cost, savings and billing guideline compliance.
LegalVIEW BillAnalyzerStreamline the legal invoice review process using AI and human review experts to drive cost, savings, and billing guideline compliance.LEX Kompas - PolandLegal
Innovative solution that opens up new opportunities for lawyers in analyzing court decisions. Uses the power of artificial intelligence.Sentri7® Drug DiversionHealth
Drug diversion detection and controlled substance compliance. Leverage advanced technology using artificial intelligence to uncover patterns of potential diversion from purchase to the patient.TeamMate Analytics
Finance, ESG
TeamMate Analytics is a suite of more than 150 Computer Aided Audit Tools that allows all auditors to perform powerful data analysis, delivering significant value to organizations.Twinfield
Tax and Accounting
Twinfield online accounting software easily manages all accounting functions, from invoicing to management accounting – for the smallest startup to the largest international group.
UpToDate AI LabsHealth
Generative AI implementation can help clinicians make better and more informed decisions to deliver the best care everywhere.
Wolters Kluwer Online – GermanyLegal
Wolters Kluwer Online offers access to over a million decisions and specialist content for lawyers and notaries as well as public administration.
Xpitax® Tax Preparation OutsourcingTax and Accounting
Stabilize staff bandwidth with Xpitax Tax Preparation Outsourcing services, who provides outsourced tax preparation services.
AI Spotlight
Legal
Wolters Kluwer's approach to responsible AI development
Health
To shed light on anticipated trends, challenges and opportunities in healthcare technology in 2025, leading experts from Wolters Kluwer Health offer their outlook on 2025 across a variety of topics. Diffusing the hype, the predictions offer an eye-opening look at what’s ahead and lead us toward a smarter, more resilient future in healthcare technology.
Finance
Enterprise financial processes are a prime candidate for adopting Artificial intelligence (AI). But are finance teams buying into this? The CCH Tagetik 2024 global research report reveals a major shift from skepticism to readiness: over half of respondents are already utilizing AI, 56% see AI’s potential to revolutionize financial processes, and 70% are diving into AI implementation.
Health
Artificial intelligence (AI) is helping revolutionize healthcare. From improved patient outcomes and reduced staff workloads to lowering the cost of care for patients and health systems, organizations are seeing the benefits that our AI tools can offer them.
Tax & Accounting
Artificial intelligence (AI) is more than just a tool; machine learning and generative AI are accelerating a transformation across the entire tax and accounting industry and opening up new possibilities. From automating routine processes to enhancing data-driven insights to supporting client communications, AI empowers professionals to be indispensable, strategic advisors delivering better outcomes for their clients.
Ready to be part of the AI Revolution?
We see advanced technologies, such as Artificial Intelligence (AI), as helping address tomorrow’s challenges.
Want to learn more about where we see things heading? Reach out to us!