Rossignol Advisory revisits 30+ years of CCH content

For Glenn, professional learning isn't simply about earning CPD points. It's about building expertise that can be applied directly to client work.

Maintaining a strong foundation of knowledge

As Glenn's career progressed into partnership, business ownership and specialist advisory work, he recognised the best client outcomes come from maintaining a strong foundation of knowledge.

Rather than relying solely on external specialists, he believes advisors should develop their own understanding first, especially when dealing with complex tax and business issues.

"If you're going elsewhere for information, you won’t be able to keep your own tax knowledge up to date."

This is where CCH iKnowConnect has delivered lasting value.

Whether researching legislation, reviewing GST implications, understanding case law or validating a position before advising a client, the platform provides Glenn with quick access to trusted content authored and maintained by experts.

"When you need an answer, it's got the answer there for you."

For Glenn, access to trusted research is about more than efficiency. It's about building confidence in his own knowledge and ensuring the advice he gives clients is supported by expert sources.

Trusted information creates confidence

Across restructuring projects, litigation support matters and valuation engagements, tax considerations often play a critical role.

"There is tax in everything you do," Glenn explains. "So you need to be aware of it."

When evaluating complex issues, he values knowing the information he is relying on has already been carefully researched, validated and cross-referenced.

That level of trust becomes particularly important when preparing advice that clients, business owners and other professional advisers will rely on.

For Glenn, CCH iKnowConnect provides both the confidence to validate his thinking and the foundation to engage specialist advisers when required.

"It gives you a good base to go externally to specialist tax firms. You know the questions to ask."

A relationship built on trust

Few professionals can point to a solution that has supported them throughout almost every stage of their career.

For Glenn, Wolters Kluwer CCH has been a trusted resource from his earliest years in the profession through to partnership, business ownership and independent consulting. Throughout that journey, CCH Learning has helped him continually build expertise, while CCH iKnowConnect has helped him put that expertise into practice with confidence.

"It has been a long career and a long relationship with Wolters Kluwer."

More than three decades after entering the profession, Glenn still believes the principles behind great client service remain the same: keep learning, know your stuff and provide advice people can trust. That is why he feels trusted information remains so important.