LegalCorporateJanuary 19, 2022

Legal professionals’ responsibilities do not stop at simply knowing the law.

The panel hosted by LEXOLOGY Australia discussed how legal professionals are having to take an active role in shaping their own departments and affecting commercial business decisions. Recently, they’ve been finding themselves at the crossroads of tech, customers and their members.

Wolters Kluwer CCH Learning Australia director, David Stock, moderated the panel and reflected on important matters, such as:

In this session, we covered:

  • Shaping the departments: the legal function needs a mission — a reason to exist — that aligns with the overall vision of the company.
  • Commercial business decisions: it has always been the case that businesses want their legal teams to give them "commercial advice". When given permission, lawyers are good at it, and given their somewhat impartial and central position in a company, occupy a unique position to balance various needs of the business.
  • Customer centricity: legal departments are putting customer concerns at the forefront. When you overlay technology, this opens up more possibilities to improve the experience with legal for all of our customers.
  • Digital transformation has added a layer of opportunity and complexity for in-house lawyers. The key systems for in-house teams remain matter management, document management and knowledge management, but there are also new smart tools popping up everywhere.


  • David Stock, Head of Learning at CCH Learning Australia
  • Kate Sherburn, Head of Legal at Who Gives A Crap
  • Scott Stierli, Executive Manager at REA Group 
  • Jason McQuillen, Partner at KPMG Law
Watch Now
recorded on 25/11/2021
WEBINAR: Australia 2021 - Be the change you want to see in the legal department
45 minutes
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