Resellers

Metadata Info

We can provide you with a Metadata (ONIX) feed for our book titles. Please email us at [email protected] and provide us with your name, email address, and telephone number.

You will then be contacted by us in order to set up the automated feed.

Terms and Conditions for Resellers

The following standard discounts are applicable:

Books: 20%
Journal subscriptions print and online: 5%
Loose Leaf publications and supplements: 10%
Extended reductions available based on level of stock, bulk orders and/ or promotional activity. Contact [email protected] to discuss opportunities.

Book Series

We have several book series to which your customer can subscribe. The minimum subscription period is 12 months. All titles published in the series will automatically be send to you with a (proforma) invoice. Your customer will receive 20% discount on list price of the titles published in the series and you will receive your discount on this the reduced list price.

Postage and Handling

Postage and handling is 12% of the order value for surface mail. For expedite shipping, please contact our customer service for information:

Email: [email protected]
Phone: +44 (0) 330 333 0061
Shipping to your UK Freight Forwarder will not be charged.
Delivery times

The delivery times are based on the distribution network for individual countries.
Generally accepted delivery times:
UK 2-3 Working Days
Europe 4-9 Working Days
Middle East 5-10 Working Days
Central and South America 8-14 Working Days
Africa 8-14 Working Days
Asia 8-14 Working Days

Returns/cancellations

Book Cancellation Policy
Books returned within 30 days along with the invoice marked “cancel” will receive full credit when received in mint/resalable condition (Valid on order quantities less than 50 copies) Stickered books and damaged books are not considered saleable. Authorization to return is not required if returned within 3 months.
Shortages and damaged goods should be reported within ten (10) days upon receipt. For claims against titles which have already been invoiced, please always mention:

• Invoice number and date
• Customer number

Supplements cannot be returned for credit unless authorized by us. In this event please contact [email protected]

Subscription Cancellation

All new 12-month subscriptions may be declined within the first 14 days for full credit. After the 14 day period, we can stop deliveries/access but no credit/refund will be provided.
Where should returns go?
CPI ANTONY ROWE
Attn: Return of Goods
UNIT 6, Bumper’s Farm Industrial Estate,
Chippenham, Wiltshire, SN14 6LH
United Kingdom

Payment terms

For books: proforma or 30 days from invoice date unless otherwise agreed with us in writing.
For journal subscriptions: 30 days from invoice date unless otherwise agreed with us in writing.

Currency for books:

Bill to outside United Kingdom: EURO – €
Bill to: United Kingdom: British Pounds – £
Bill to: The Americas: US Dollars – $

For subscriptions the currency is based on the end-user:
End user based outside United Kingdom: EURO – €
End user based in United Kingdom: British Pounds – £
End user based in The Americas including Canada: US Dollars – $

Payment methods

For security purposes we cannot accept any credit card details via email.
On our invoices, you will find the link for secure online payment for credit card payments as well as our bank details. We accept VISA, American Express, Euro card/MasterCard.
Credit Management: Credit accounts available upon request. Please contact our team at [email protected]

Who do I contact for claims, queries?

Claims – Claims are to be made within three months after the invoice date only.
Email:[email protected]
Phone: +44 (0) 330 333 0061

For queries regarding books and loose-leaf publications:
Email:[email protected]
Phone: +44 (0)330 333 0061

For queries regarding journals and online products:
Email: [email protected]
Phone +31 172 641562