End-user customer support

Complete this form to reach end-user customer support for individual subscribers or users at an institution.

The following are examples of questions you may have to help you select the appropriate form. This list is meant only as a guide.

Access issues Examples:
You are unable to log into the UpToDate application.
You need help with the UpToDate mobile application.
General account question Example:
You want to change a legal name or address.
Questions about subscribing Examples:
You need information about pricing.
You are having trouble subscribing through the online store.
Technical support Examples:
You need help using the UpToDate application.
You have questions about accruing CME/CPD/CE.
Other Examples:
You need documents related to payment receipts, employment history.
You would like information on donations.
To request permission to reproduce an illustration or other material: please click here.



Email:
 
[email protected]

Phone:
1-800-998-6374 or +1-781-392-2000
Monday through Friday,
7 a.m. – 9 p.m. (Eastern)

Toll-free international calling for UpToDate End-User Support may be available. Check availability in your country in the table below.

  • End-user customer service toll-free international phone numbers

    Country Access Code Customer Service Phone Number
    Argentina 00 80099863744
    Australia 0011 80099863744
    Austria 00 80099863744
    Belgium 00 80099863744
    Brazil 0021 80099863744
    Colombia 00 80099863744
    Cyprus 00 80099863744
    Czech Republic 00 80099863744
    Denmark 00 or 990 80099863744
    Estonia 00 80099863744
    Finland 00 or 990 80099863744
    France 00 80099863744
    Germany 00 80099863744
    Hong Kong 001 80099863744
    Hungary 00 80099863744
    Iceland 00 80099863744
    India 0008004420178
    Ireland 00 80099863744
    Israel 00 80099863744
    Italy 00 80099863744
    Japan 001, 010, +010, 0061, 0033 80099863744
    Latvia 00 80099863744
    Lithuania 00 80099863744
    Luxembourg 00 80099863744
    Malaysia 00 80099863744
    Mexico 018001237028
    Netherlands 00 80099863744
    New Zealand 00 80099863744
    Norway 00 80099863744
    Panama 00 80099863744
    Philippines 00 80099863744
    Poland 00 80099863744
    Portugal 001 80099863744
    Russia 07-810 80099863744
    Singapore 001 80099863744
    Slovak Republic 00 80099863744
    Slovenia 00 80099863744
    South Africa 00, 009 80099863744
    South Korea 001, 002 80099863744
    Spain 00 80099863744
    Sweden 00 80099863744
    Switzerland 00 80099863744
    Taiwan 00 80099863744
    Thailand 001 80099863744
    United Kingdom 00 80099863744
Back To Top