Frequently Asked Questions about Sentri7 Drug Diversion

 Sentri7 Drug Diversion is an advanced monitoring solution designed to help healthcare systems detect, monitor, and prevent drug diversion. It uses machine learning risk models to detect the diversion of both controlled and non-controlled medications from purchase to patient. The tool reconciles drug transactions to rapidly and accurately identify patterns of behavior consistent with drug diversion.

 Sentri7 Drug Diversion is ideal for care settings such as hospitals and healthcare systems, clinics, and ambulatory surgery centers. It serves pharmacy teams, compliance officers, IT managers, HR departments, and administrators focused on reducing drug diversion risks, maintaining compliance, and ensuring operational efficiency.

It helps healthcare organizations address issues like:

• Time-consuming manual process for detection, including missing drug audits
• Difficult to identify areas for practice improvement
• Inability of Nurse Supervisors to access, review, and respond to potential diversion
• Lack of visibility from purchase to patient
• Managing multiple sites in a single view
• Managing contract and float staff
• Uptick in DEA/agency audits and risk of significant fines

Sentri7 stands out with its AI-driven, comprehensive risk detection with integrated data and scalability for organizations of all sizes. The U.S.’s top healthcare systems trust it.

Sentri7 Drug Diversion is the only diversion software backed by a National Institutes of Health-funded study. This five-year study demonstrated that Sentri7 detects drug diversion earlier, faster, and more efficiently than legacy solutions, detecting diversion cases an average of 160 days earlier.

Sentri7 Drug Diversion leverages advanced algorithms to detect anomalies in medication-related activities, enabling diversion program teams to focus on clearing through the clutter, efficiently review alerts, and reduce the risk of diversion incidents. Sentri7’s proprietary HEAT™ score highlights a staff member’s cumulative risk compared to their peers for targeted insights.

Sentri7 goes beyond detection to improve the entire diversion management process.  Streamlining audits, investigations, and reporting improves efficiency, compliance, and patient and staff safety.

Hospitals and health systems rely on Sentri7 to:

• Automate daily transaction reconciliation and simplify auditing of missing drugs.
• Quickly uncover potential diversion using the proprietary HEAT™ score, highlighting a staff member’s cumulative risk compared to their peers for targeted insights.
• Consolidate investigation data within a user-friendly dashboard, uncovering suspicious behaviors, and streamlining decision-making.
• Monitor pharmacy, nursing, and anesthesia workflows, enabling seamless data exchange and enhancing compliance monitoring.
• Monitor all risky transactions for a single clinician in one centralized Investigation Dashboard for comprehensive analysis.
• Monitor diversion risk for controlled, high-value, non-controlled, and masking agents in one system.
• Utilize industry-exclusive Morphine Milligram Equivalents (MME) analytics to identify staff members with excessive administration or waste independent of a specific agent.
• Tailor clinical practice alerts to align with health system policies to reinforce compliance and reduce variation.

Yes. By detecting drug diversion early, Sentri7 ensures that medication workflows remain secure, reducing the risk of harm to patients and mitigating interruptions in care.

Sentri7’s scalable infrastructure is designed to handle the needs of large organizations, from regional hospitals to national systems. Sentri7 supports monitoring across multiple sites in a single view. Sentri7 Drug Diversion supports programs whether centrally managed or decentralized, scaling to each organization’s needs.

Sentri7 Drug Diversion monitors procedural areas using additional alerting tied to procedure start and end times documented in the EHR. It accommodates incremental dosing patterns typical in anesthesia and procedural settings, such as single dispense to multi-admin documentation. This differs from other patient care areas where standard dispense-administer-waste workflows are more common and less variable in timing and dosing. Alert parameters, such as late wasting, late administration, and bar code scanning, can be customized by care area and often differ between procedural areas and nursing units depending on organizational policies and procedures.

Yes, administrators can see transactions for any clinician. Staff members are prioritized for investigation using Sentri7 Drug Diversion's proprietary HEAT™ score, which measures a staff member’s level of risk relative to peers in their unit.

The Investigation Dashboard is a resource for reviewing behavioral analytics in Sentri7 Drug Diversion, but as an investigator, certain elements of an individual’s behavior are not addressed or tracked by the technology. When an investigation is required, detailed information on alerts, trends, outlier calculations, and all documentation entered into Sentri7 Drug Diversion is provided on a single page.

Sentri7 Drug Diversion fosters interdepartmental collaboration by enabling users to add user and assessment notes across departments and view who authored each note, supporting transparent, collaborative documentation within the system.

Sentri7 synthesizes data more than seven distinct sources—including Electronic Health Records (EHRs), Automated Dispensing Cabinets (ADCs), CII Safe, Narcotics Vault, Reverse Distributor, Employee Time Clock, Retail Pharmacy, and Wholesaler Systems—to provide a holistic view of diversion risks. By assessing over 60 determinants of risk, Sentri7 delivers accurate insights that users trust. Our team of expert clinicians regularly validates the determinants of risk, creating additional transparency for the ‘why’ behind alerts.

Yes, Sentri7 Drug Diversion provides transparency into why a transaction was flagged, as well as notifications for transactions determined to be in accordance with hospital policy/protocol and may not indicate potential practice issues or diversion. Our risk assessment is transparent, providing visibility for our weighting and what contributes to a person’s risk score.

We use a team-based implementation process and provide both technical and clinical subject matter experts. Our teams work through clinical validation and workflow support, and new users can access interactive product training. Sentri7 Drug Diversion is designed to extract data with existing IT infrastructure, minimizing disruptions. Implementation timelines vary by health system size and depend on available health system resources. Quality is maintained through internal QA and client data validation. Our implementation acceptance criteria include configuring all application alerts, completing user training, and successfully implementing data extracts deemed in scope. The completed project requires approval from the health system administrator.

Organizations using Sentri7 have reported:

• Automated daily transaction reconciliation and simplified auditing of missing drugs
• Increase in cases detected
• Time savings in investigations and reporting
  • Reduce time/costs for diversion teams and nursing managers to investigate false positives.
• Cost reductions linked to better inventory oversight and risk avoidance

Sentri7 simplifies compliance with the Controlled Substances Act and DEA enforcement by:

• Providing automated reports for audits, supporting thorough investigations, and evidence collection
• Identifying gaps in processes and mitigating risks
• Keeping healthcare systems aligned with state and federal regulations

Wolters Kluwer provides comprehensive support through multidisciplinary teams tailored to each organization’s goals:

• Drug Diversion Investigation Consulting – Shares best practices, workflows, and education tailored to effective diversion investigation.
• Clinical Team - Provides specialized training and supports adoption across your organization.
• Clinical Informatics – Maps complex customer health IT transactions and refines system configuration to match customer workflow to optimize alert performance.
• Customer Success - aligns resources with your objectives, tracks performance metrics, and delivers actionable recommendations to drive continuous improvement.
• Technical Support - available 24/7, ensures systems run smoothly and monitors proactively.
• Product Management - Consults with customers to design and implement regular product enhancements to continually improve the solution

Sentri7 is highly adaptable, with options to tailor alerts, workflows, and reporting to meet your organization's specific needs.