Serving long-term interests

We are serving the long-term interests of all our key stakeholders to make sure we make a deep impact with each of them and contribute to shaping a better future for society at large. Our value creation model is at the core of everything we do and guides our work on a day-to-day basis. It shows how our organizational business model uses resources thoughtfully and efficiently respects our company values as input for business activities supporting our strategy. We focus on the world's most critical areas, touching the lives of millions of people. Our work helps to protect people's health and prosperity and contribute to a safe and just society by providing deep insights and knowledge to professionals.

Value Creation Model 2
We aim to optimize our value in the long term through our business model, which uses resources mindfully and efficiently, transforming them into the business activities that support our strategy. These activities produce outputs that benefit our key stakeholder groups – customers, employees, investors, and society – to ensure we make a lasting impact with each of them and contribute to shaping a better future for society. As a member of different communities and society as a whole, Wolters Kluwer maintains regular contact with different stakeholders including investors, Environmental, Social, and Governance (ESG) analysts, ratings agencies, government offices, the media, Civil Society Organizations (CSOs), and educational and research institutions. We are a strategic partner or member in industry associations and international advocacy organizations such as the Healthcare Information Management Systems Society, International Society Pharmacoeconomics and Outcomes Research, Accounting Blockchain Coalition, Institute of Internal Auditors, Mortgage Bankers Association, American Financial Services Association, European Company Lawyers Association, International Legal Technology Association, American Bankers Association, and European Risk Management Council. The impact of our business activities create value for all our stakeholders and contribute to the Sustainability Developments Goals Wolters Kluwer is committed to. We strive to develop products that help protect people's health and prosperity and contribute to a safe and just society by providing deep insights and knowledge to professionals.

Driving innovation and product development

Our commitment to innovating our solutions through advanced technology allows us to address tomorrow’s challenges head on. Core assumptions about how we work and what work means for professionals are currently undergoing massive changes. The expectation that advanced technologies, such as artificial intelligence, play a part in every facet of our lives has led to a move from static to dynamic information.

At Wolters Kluwer, we employ technology to engineer highly intelligent and responsive workflows in the workplace, providing even greater value to our customers.

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    The rise of the gig economy also presents a natural market for our efficiency-enhancing and cost-cutting expert solutions. As our customers are under pressure to do more work in less time, it’s more important than ever for them to ensure a consistent and reliable exchange of information. Data privacy rights and consumer protection are also topics which increasingly occupy our customers’ time and resources.

    These changes are driven by a workforce that expects convenient, relevant, and responsive experiences, thanks to our increasingly connected lives. We endeavor to be a trusted partner, working side-by-side with professionals to help them realize their potential while future-proofing their professions.

Creating an even better place to work

Wolters Kluwer continuously strives for an inclusive company culture in which we attract, develop, and retain high-performing, productive, engaged, and diverse talent to deliver on our strategy. The dedication of our highly specialized employees is one of our greatest strengths and key to our future success.

An instrumental component of success lies in building strong, diverse teams – especially within a knowledge-intensive company like Wolters Kluwer. Good teamwork inside the company, in addition to working closely with customers, is the only way to ensure we deliver high-quality, innovative products.

Driving engagement

Greater diversity not only results in effective teamwork and innovation, but also creates an environment for strong employee engagement. Without our diversity, we cannot reflect the diversity of our customers and the communities in which we live and work.

At Wolters Kluwer, our company values encourage us to put the customer at the center of everything we do, while honoring our commitment to continuous improvement and innovation, aiming high and delivering the right results, and most importantly, winning as a team.

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    To ensure we engage our talent, we listen closely to our employees through an annual employee engagement survey. Our 2019 survey indicates our level of employee engagement remains high, 77%, employees have pride in the company, and integrity, trust, and respect continue to grow even higher.

    In 2020, we will continue to focus on what matters most to our employees, providing even more for developing skills and careers and tools and resources to do their work.

    In 2019, a single career framework was created to help organize all jobs and work globally. The career framework helps all global employees understand where their job fits within the company and how they contribute to Wolters Kluwer. It also provides a structure for developing employee’s skills within their role and beyond.

Corporate responsibility is everyone’s responsibility

We take our responsibility as a corporate citizen seriously. Good corporate governance is the foundation for building a successful business with sustainable impact. As a provider of governance-related expert solutions, we want to lead by example.

It is essential for all our stakeholders that we demonstrate how we do this and how we regard the role of corporate governance within our overall sustainability strategy. Wolters Kluwer has therefore developed several policies and principles, that cover a wide range of domains to ensure the continuous compliance with high business standards.

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    The Wolters Kluwer Code of Business Ethics sets forth the ethical standards that are the basis for our decisions and actions, and for achieving our goals. Our Code contains overarching principles of business conduct that are supplemented by detailed company policies. Wolters Kluwer also expects its suppliers to adhere to the key principles from our Code of Business Ethics through the Supplier Code of Conduct.

Impact on society

By helping professionals provide better healthcare, solve complex tax and accounting issues, and build better judicial and regulatory systems, Wolters Kluwer has a positive impact on society. At the same time, we strive to incorporate sustainability efforts into the day-to-day business operations that make this impact possible and viable for the long-term.

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    We are continuously focused on improving our impact while also optimizing resource use. As a member of different communities and society at large, Wolters Kluwer maintains regular contact with stakeholders including investors, Environmental, Social, and Governance (ESG) analysts and rating agencies, government offices, the media, Civil Society Organizations (CSOs), and educational and research institution.

Environmental responsibility

Wolters Kluwer takes a stand against climate change and continuously reaffirms its commitment to social and environmental responsibility as they relate to both its suppliers and its own operations.

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    As part of our strategy, we have been actively focusing on an increase of revenues from digital solutions and services, which represented 91% of total revenues in 2020. Use of our digital products results in a more efficient use of resources as content is updated while the same product can continue to be used. Also, the multiplication of digital products reduces resource consumption. 

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