Mapping patient care journeys can help improve outcomes while reducing operational inefficiencies

Designed to give patients more control over their health, UpToDate® Journeys (formerly EmmiJourneys™) aligns with care plans through trusted, consistent, and compassionate content and communications.

For patients, journeys provide personalized guidance, coaching, and support to foster new behaviors for self-care.

For care teams, journeys are automated and easy to use, so they can meaningfully connect with patients while monitoring their usage and progress.

Digital patient engagement and education designed for ease of use

Based on behavioral science and expert multimedia and voice design, our original content works for multiple learning styles in plain, conversational language and is available on the devices people already own With engaging, personalized content, people are motivated to take positive action and to stay healthy, on their own terms.

Frost & Sullivan recognized UpToDate’s patient engagement solutions (formerly Emmi®) for best practices in global conversational AI in healthcare. 

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Benefits of patient journey mapping

  • Provide dedicated step-by-step guidance from pre-op to discharge and recovery
  • Build longitudinal relationships with patients at scale through content powered by AI and machine learning
  • Better identify at-risk patients, conduct clinical and functional assessments, and complete care checklists
  • Optimize acute care services and team resources 
Provide patient support post hospital discharge

With engaging patient journeys, nurses and care teams can provide the right support to the right patients once they’re back home after (non-exhaustive list): 

Heart failure   •   Pneumonia   •   Visit to EDs   •   COPD exacerbation

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UAB Medicine: Reaching the patients who need the most support

By implementing UpToDate Journeys (formerly EmmiJourneys) to scale their care management process, UAB nurses were able to connect with 21% more patients post-discharge – reaching 80% of their target population.*

* Source: University of Alabama Birmingham Medicine/Wolters Kluwer Case Study, September 2019

Concierge-level service and implementation
We know that implementing new solutions can be challenging. That's why we work closely with you to make the process as seamless as possible, no matter the systems, from most EHRs to SMART on FIHR and more. We are committed to your success. 

Insights for engaging patients

Contact us to learn more about UpToDate patient and member engagement solutions

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