Services

With 20 years of software implementation experience, we help customers get up and running quickly – sometimes in a matter of weeks. But speed is always balanced with insight and best practices: through early exposure to our products and solutions, we ensure you fully understand how a product is designed and configured before it is implemented. This enables you to adapt your processes and architecture accordingly, minimizing complexity and maximizing value as you onboard our software solutions.

Our training program covers the A-Z of training needs, with a variety of learning programs and formats that are adapted to the audience. Designed to support deployment, user adoption, and sustainment, our training consisting of a mixture of remote/digital classroom and onsite training opportunities, goes beyond technicalities to make sure you and your team get the most out of the system. This includes best practices on organizational decisions leading to process change and realignment. We provide learning materials (videos, documents, job aids) to promote training internally, an e-learning platform, live administration, and train-the-trainer courses to ensure longevity of your project and autonomy of your users.

We provide a wide range of support offers to our customers. Our support offering is adaptable and flexible depending entirely upon your needs. We can also provide a dedicated point of contact to ensure we build a precise understanding of your business context and requirements.  A round-the-clock support option to our customers, with 24/7 live customer support, available anywhere in the world.