Getting started with CCH iKnowConnect is easy

Access complimentary training and resources at your fingertips.

Familiarising yourself with a new platform can be time consuming process. That’s why we’ve created a range of complimentary training and resources to help you transition to CCH iKnowConnect.

This includes in-platform walk-throughs, quick start guides, help articles, bite-size videos, live and on-demand webinars, quarterly product updates and support from our customer service team.

We are committed to ensuring that the transition process is as smooth and easy as possible for our CCH IntelliConnect customers. You’ll also be able to access all these resources via the help menu in the new research platform, CCH iKnowConnect.

We encourage you and your teams to check our Training & Resources website on a regular basis to review the upcoming training schedule and access the latest resources available.

Complimentary live webinars

Discover the Magic of CCH iKnowConnect

Level: Beginner

Duration: 45 minutes

The introductory webinar will provide an overview of the new research platform.

Our expert trainers will guide you through the platform's user-friendly interface so you have the confidence and skills to navigate our robust search functionality and commentary available in CCH iKnowConnect.

Our goal is to showcase how you can achieve research success, save time and increase productivity when using the platform.

Take advantage of our complimentary training to ensure you maximise your investment in CCH iKnowConnect.

Choose the date that works best for you:

Navigating the CCH iKnowConnect Upgrade: Your Questions Answered

Transitioning from CCH iKnow or CCH Pinpoint? Get clarity on the upgrade process, new features, and how to get the support you need for a smooth upgrade experience.

CCH iKnow Compare

The introductory webinar will explore the similarities and differences between the new research platform CCH iKnowConnect and CCH iKnow

Feature Comparisons: CCH iKnowConnect and CCH iKnow

Level: Beginner

Duration: 45 Minutes

CCH iKnowConnect bite-sized training webinars

The quick and easy way to learn about CCH iKnowConnect. Our interactive bite-sized training is now available to watch on demand.
 The program consists of five sessions:

Session 1:  Home page and account preferences

Session 2: The Search experience                  

Session 3: Browse & 360 degree view of legislation       

Session 4: Favourites & Folders – Sharing / Downloading Session

Session 5: News & Articles, Archived Content

 

Stay ahead of the curve

Level: All
Duration: 1 hour

Join our quarterly product updates to stay informed about the latest developments, enhancements and features available in CCH iKnowConnect, and get a glimpse into our future roadmap.

Our expert presenters will showcase new features, tools and functionality introduced in the past quarter, as well as provide insights into upcoming developments on our roadmap.

Participate in live Q&A sessions to get your questions answered, provide valuable feedback and connect with other like-minded peers in our Wolters Kluwer customer community.

Don't miss this opportunity to shape the future of CCH iKnowConnect and stay ahead of the curve in your industry.

Q3 2023 | September Quarterly Product Update

  • Missed the live session on the 5 September? Watch on-demand to playback the webinar recording on-demand.

Note: If you attend one of our complimentary CCH iKnowConnect training sessions you will be eligible to request a certificate of attendance. You may choose to use this to meet your CPD requirements where appropriate.

On-demand webinars
Register and watch our on-demand training at a time that suits you.
Discover the Magic of CCH iKnowConnect

Level: Beginner


The introductory webinar will provide an overview of the new research platform.


Duration: 45 min

Watch on-demand
CCH iKnowConnect – Worldwide Tax & Tax Treaties Tour

Missed our webinar on 6 November? Register to playback the webinar recording.


Presenters: Cindy Chan, Mary Zachariah


Duration: 40 minutes

Watch on-demand
Feature comparisons: CCH iKnowConnect and CCH IntelliConnect

Level: Beginner


The introductory webinar will explore the similarities and differences between the new research platform, CCH iKnowConnect and CCH IntelliConnect.


Duration: 45 min

Watch on-demand
Got a question? We’re here to help.
Review commonly asked questions addressing a range of topics as you transition from CCH IntelliConnect to the new research platform.
Read FAQs
Screenshot of Introducing CCH iKnowConnect video
Watch Video
Introducing CCH iKnowConnect
Bite-sized video
Watch our short video for a quick introduction on CCH iKnowConnect.

CCH iKnowConnect training guides

CCH iKnowConnect Quick Start Guide

CCH iKnowConnect quick start guide cover image

CCH iKnowConnect Search Guide

CCH iKnowConnect search guide cover image
Download Search Guide
Download Now

CCH iKnowConnect
Navigation Guide

A range of WK Books on a shelf
Download Navigation Guide
Download Now

Coming soon:

  • How-to guide: Downloading and sharing
  • How-to guide: Managing your favourites and folders
Get more with CCH iKnowConnect
Connecting you to industry-leading tax, legal and HR content coverage and commentary.
Explore the Wolters Kluwer Difference

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