Maximize ROI, minimize technical issues

Our award-winning Customer Success Management team helps you take full advantage of your solutions every step of the way. To maximize usage, minimize technical issues and ensure total satisfaction, you and your staff will be fully supported by the Lippincott® Customer Success Management team. Your Customer Success Managers will guide you through setup, access, implementation planning and training. Then they will provide ongoing support throughout the entire length of the relationship.

  • Hackensack Meridian Health
Wolters Kluwer’s customer success is invaluable. We have to give kudos to the CSMs because they are our go-to. They are in the trenches with IT, and when IT says something can’t be done, Wolters Kluwer says, ‘Yes, it can, and here’s how.’ I don’t see things going as well without them. They are the translators between what we need and IT.”
Melissa Harker, DNP, PhD, MSN, RN-BC, CNEcl, CDE, AHN-BC, HMCP

Onboarding and implementation

From Day One, we partner with you to define your business objectives, goals and priorities and to make sure your Lippincott® Solutions implementation goes smoothly. That includes:
  • Initial configuration and project management support
  • Technical and system access confirmation
  • Rollout strategy with ongoing support
  • Planning and training coordination
  • Online/mobile access, including apps

Account health monitoring

Your Customer Success Manager will review your usage and discuss how you can get the most out of Lippincott Solutions, with:
  • Solution wellness check-ins
  • Usage trends and analytics
  • Resources to increase utilization and ROI
  • Access to in-house experts to proactively address your focus areas

Advocacy and support

As your organization grows and evolves, we’ll always be there to help you navigate changing priorities and make sure you thrive. Your dedicated Customer Success Manager will:
  • Coordinate with Lippincott® Solutions Support to facilitate product escalations to resolution
  • Liaise on your behalf with our product team for strategic development
  • Consult on best practices and recommend curricula based on your specific needs

With Lippincott Solutions, you’re never on your own

We’ll guide you through every step of setup and rollout, with project management and training materials for every step. And if you have questions along the way, our Customer Success Team is on call, ready to help you proactively meet your needs or troubleshoot with IT teams. Together we’ll make sure you have the support you need for elevating your nursing staff’s clinical decision making, competencies, and professional development while driving your organization’s nursing transformation.

Installation and setup

Educate the educator


User training


Product access options


Promotional materials


Launch templates

Contact Lippincott Solutions Product Support

Product Support
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