Expere® Language Translation

Wolters Kluwer’s AI-driven translation process combines machine learning with legal and linguistic expertise to deliver a low-cost, scalable, and efficient solution for financial institutions.

The process begins with Wolters Kluwer’s proprietary curated compliance dictionaries, which are built and maintained by domain experts. Document files are translated using custom machine learning algorithms and then validated by a bilingual linguistic expert fluent in both English and the target language, in consultation with bilingual compliance specialists.

Once validated, the translation is stored in Wolters Kluwer’s translation hub to improve accuracy and speed for future translations.

Wolters Kluwer offers a high-performing translation capability supported by glossaries, dictionaries, a content hub, and a workbench. Expere Language Translation has translated numerous compliance documents. We have incorporated the Spanish Glossary of Financial Terms provided by the Consumer Financial Protection Bureau (CFPB), Fannie Mae, and Freddie Mac into our curated compliance dictionaries.

Through artificial intelligence, Wolters Kluwer can identify mistranslations and build customer specific glossaries when necessary. Each time content is translated, a translation expert reviews it and makes any required modifications to ensure sentence context is preserved, grammatical rules are followed, and compliance uniformity is maintained.

This process ensures the delivery of accurate content and continuously trains the translation engine to improve automated translation accuracy over time—lowering costs and enhancing scalability.

Linguist guiding principles:

• Translate meaning in context - avoid translating word-for-word
• Maintain consistency throughout the translated document
• Prioritize the use of CFPB glossaries in translation, when available
• Avoid the use of regionally-specific words
• Seek to translate at an accessible reading level

The CFPB, Federal Housing Finance Agency (FHFA), Fannie Mae, and Freddie Mac all encourage financial institutions to offer more services in nonEnglish languages to improve financial decision making for Limited English Proficiency (LEP) populations. When providing non-English services, financial institutions must consider fair lending risks as well as risks related to unfair, deceptive, or abusive acts and practices (UDAAP).

Some states, such as California and New York, require translated documents under certain circumstances. The CFPB recommends that financial institutions provide clear and timely disclosures to consumers describing the scope and limitations of translation services available throughout the product lifecycle.

The FHFA also provides a model Language Translation Disclosure, and Wolters Kluwer has adopted its own variation of this document, adding it to the Expere base content offering.³

³ Language Translations Disclosure: https://www.fhfa.gov/mortgage-translations/language-translation-disclosure

A translated courtesy copy is a version of an English-language legal document that has been translated into another language—such as Spanish—for the convenience of consumers with limited English proficiency (LEP). These documents are not legally binding and are provided solely to help borrowers better understand the terms and conditions of their loan.

Offering translated reference copies is considered an emerging best practice in the mortgage industry and supports broader efforts to improve language access and consumer understanding.