Customer service recognition
The NorthFace ScoreBoard Service Award is presented annually to organizations that not only offer exemplary customer service but those that embody a deep commitment to being customer centric. The award is considered a leading benchmark for customer service because of its unique “customer-only vote” criteria to measure both customer satisfaction and customer loyalty.
Over the 11 years, four solutions have received repeated recognition for customer service: Ovid, Lippincott Solutions, AudioDigest, and UpToDate.