Customer service recognition
The NorthFace ScoreBoard Service Award is presented annually to organizations that not only offer exemplary customer service but those that embody a deep commitment to being customer centric. The award is considered a leading benchmark for customer service because of its unique “customer-only vote” criteria to measure both customer satisfaction and customer loyalty.
Over the 11 years, four solutions have received repeated recognition for customer service: Ovid, Lippincott Solutions, AudioDigest, and UpToDate.
"We are incredibly proud of our dedicated global customer service teams for achieving a noteworthy milestone of 11 consecutive years providing exceptional customer support and are honored to be recognized by CRMI. This award honors our teams’ steadfast commitment to putting our customers at the center of our business and ensuring that they get the support they need to respond to changes."
