Exceptional customer service, year after year

The NorthFace ScoreBoard Service Award is presented annually to organizations that not only offer exemplary customer service but those that embody a deep commitment to being customer-centric. The award is considered a leading benchmark for customer service because of its unique “customer-only vote” criteria to measure both customer satisfaction and customer loyalty.

Over the 12 years, four solutions have received repeated recognition for customer service: Ovid, Lippincott Solutions, AudioDigest, and UpToDate.

Stacey Caywood"As an organization, we are committed to sustaining a customer support staff dedicated to the highest possible care to our clients. We are thrilled to be honored as a NorthFace ScoreBoard Award winner for the twelfth consecutive year. That the results of the NFSB audit come directly from our customer base is incredibly important to us, as we are truly impacting their key business outcomes."

Stacey Caywood
CEO Wolters Kluwer Health and Global Growth Markets and CEO of Health Learning, Research & Practice
Call center Customer Service
Wolters Kluwer recognized by NorthFace for 12th consecutive year
The 2023 NorthFace awards recognized AudioDigest, Lippincott Solutions, and Ovid for exceptional customer service, with a Net Promoter Score of 83.
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Expert solutions recognized for customer service

Nursing excellence and competency development
Support nurses with integrated solutions and build a culture of learning to expand competencies, decrease care variability, and improve health outcomes.
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Literature and learning
Combine the power of the world’s most trusted medical research platform with integrated point-of-learning resources for education that caters to all experience levels.
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Clinical, drug, patient, and member content to support health professionals
Clinicians, business professionals, and enterprises worldwide trust UpToDate® evidence-based clinical information solutions to enable the best possible care decisions and improved health outcomes.
UpToDate
On-demand audio CME
Stay updated on the latest clinical research and lectures through easy on-demand access to audio content, focused for clinicians and available in a range of specializations.
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