Accelerating telehealth and virtual care adoption

Telemedicine had been steadily gaining traction for years, but recent shifts in healthcare delivery rapidly accelerated the adoption of telehealth and virtual care—prompting clinicians, health systems, and health plans to quickly adapt their models.

This hybrid approach to care is proving to be a lasting one, as patients increasingly embrace telehealth and seek flexible care options that fit their lives. As expectations grow for virtual visits to deliver the same quality as in-person care, providers must meet these demands while maintaining compliance and financial sustainability. Health plans and technology partners are also exploring ways to deliver trusted, digital health content that supports patients beyond the clinical setting.

These evolving expectations are unfolding alongside changes in telehealth regulations, capabilities, and billing practices. With innovative solutions that keep clinicians informed and help optimize virtual care delivery, we aim to support a more connected, patient-centered hybrid care experience.

Solutions to optimize telehealth and virtual care programs for hospitals and health systems

The quick shift toward hybrid care models has stretched and challenged care delivery in several ways—from having to scale up telehealth reach to training clinicians on best practices to understanding regulation and reimbursement changes. Advanced solutions can help clinicians and teams deliver quality, efficient care beyond the clinic.

Solutions to advance virtual care initiatives for health plan and technology companies

Given the ongoing interests in improving the member experience and assessing care utilization, health plan and technology companies have an active role to play in the telemedicine continuum. Advanced, integrated solutions can extend reach beyond the clinic, driving better and more efficient care.

Latest expert insights to support telehealth and virtual care

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