Accelerating telehealth and virtual care adoption
Telemedicine had been steadily gaining traction for years, but recent shifts in healthcare delivery rapidly accelerated the adoption of telehealth and virtual care—prompting clinicians, health systems, and health plans to quickly adapt their models.
This hybrid approach to care is proving to be a lasting one, as patients increasingly embrace telehealth and seek flexible care options that fit their lives. As expectations grow for virtual visits to deliver the same quality as in-person care, providers must meet these demands while maintaining compliance and financial sustainability. Health plans and technology partners are also exploring ways to deliver trusted, digital health content that supports patients beyond the clinical setting.
These evolving expectations are unfolding alongside changes in telehealth regulations, capabilities, and billing practices. With innovative solutions that keep clinicians informed and help optimize virtual care delivery, we aim to support a more connected, patient-centered hybrid care experience.