Accelerating telehealth and virtual care adoption

While telemedicine had long been expanding its reach prior to 2020, the COVID-19 pandemic dramatically accelerated telehealth and virtual care adoption—forcing clinicians, health systems, and health plan companies to adjust care delivery models nearly overnight.

This hybrid approach to care has significant staying power as patients take advantage of telehealth technology and request flexible care models to meet their needs. As more people expect the caliber of virtual care to match an in-person visit, providers are challenged to address those demands compliantly and completely while sustaining business viability. Health plan and technology companies are also seeking opportunities to provide trusted content virtually to enhance the care experience and empower patients in their health journey outside of the clinical setting.

Moreover, these expectations are evolving against a backdrop of changing rules, regulations, capabilities, and billing practices for telehealth. With innovative solutions that keep clinicians informed on the trends while making the most of their virtual care models, we aim to address these challenges for an enhanced hybrid, patient-centered care experience.

Solutions to optimize telehealth and virtual care programs for hospitals and health systems

The quick shift toward hybrid care models has stretched and challenged care delivery in several ways—from having to scale up telehealth reach to training clinicians on best practices to understanding regulation and reimbursement changes. Advanced solutions can help clinicians and teams deliver quality, efficient care beyond the clinic.

Solutions to advance virtual care initiatives for health plan and technology companies

Given the ongoing interests in improving the member experience and assessing care utilization, health plan and technology companies have an active role to play in the telemedicine continuum. Advanced, integrated solutions can extend reach beyond the clinic, driving better and more efficient care.

Latest expert insights to support telehealth and virtual care

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