Through implementation, training, and support we ensure our customers maximize the benefits of the Enablon platform and solutions.
Building relationships and knowledge to enhance the customer experience
Enablon’s methodology is designed to give you early, behind-the-scenes insight into our systems and solutions. This enables you to map your requirements onto our products and adapt your processes to fit, minimizing the need for customization. Working in close partnership with you, our Subject Matter Experts (SMEs) draw on our experience and knowledge to provide expert consultancy, helping you streamline and simplify your systems and achieve long-term process improvement.
Insight, access and agility: our implementation process
With 20 years of software implementation experience, we help customers get up and running quickly – sometimes in a matter of weeks. But speed is always balanced with insight and best practices: through early exposure to our products and solutions, we ensure you fully understand how a product is designed and configured before it is implemented. This enables you to adapt your processes and architecture accordingly, minimizing complexity and maximizing value as you onboard our software solutions.
What they say about it
Our Project Manager embedded himself into our internal project team, and became a real asset. His knowledge on the system, ability to understand our challenges and reflect this by suggesting new and advanced configuration was second to none. Our Enablon implementation team really brought the system to life, and helped us every step of the way.
End-user knowledge and autonomy with training
Our training program covers the A-Z of training needs, with a variety of learning programs and formats that are adapted to the audience. Designed to support deployment, user adoption, and sustainment, our training consisting of a mixture of remote/digital classroom and onsite training opportunities, goes beyond technicalities to make sure you and your team get the most out of the system. This includes best practices on organizational decisions leading to process change and realignment. We provide learning materials (videos, documents, job aids) to promote training internally, an e-learning platform, live administration, and train-the-trainer courses to ensure longevity of your project and autonomy of your users.
The training we received was powerful. It led to early and higher user adoption of the module and elevated the quality of data collected by the medical staff.
Working with you, every step of the way
We provide a wide range of support offers to our customers. Our support offering is adaptable and flexible depending entirely upon your needs. We can also provide a dedicated point of contact to ensure we build a precise understanding of your business context and requirements. A round-the-clock support option to our customers, with 24/7 live customer support, available anywhere in the world.
The training we received was powerful. It led to early and higher user adoption of the module and elevated the quality of data collected by the medical staff.
