Getting started with CCH iKnowConnect is easy

Access complimentary training and resources at your fingertips.

Familiarising yourself with a new platform can be time consuming process. That’s why we’ve created a range of complimentary training and resources to help you transition to CCH iKnowConnect.

This includes in-platform walk-throughs, quick start guides, help articles, bite-size videos, live and on-demand webinars, quarterly product updates and support from our customer service team.

We are committed to ensuring that the transition process is as smooth and easy as possible for our CCH IntelliConnect customers. You’ll also be able to access all these resources via the help menu in the new research platform, CCH iKnowConnect.

We encourage you and your teams to check our Training & Resources website on a regular basis to review the upcoming training schedule and access the latest resources available.

Complimentary live webinars

Discover AI in Action: CCH iKnowConnect

Level: Beginner
Duration: 20 min

An informative training session showcasing our new AI-powered features in CCH iKnowConnect.

We're excited to bring RAG AI-enabled search so you can get to the right results even faster—grounded in expert-reviewed content you can trust.

During this session you'll learn more about the new Ai tools featured including Q&A Search, Editorial Curated Answers, Chat function and summarisation feature.

View our upcoming training schedule and choose a date/time that suits you. 

 

September & October |

CCH iKnowConnect Search or Browse Session

 

Mastering search in CCH iKnowConnect: AI, filters & more

An informative training session showcasing our new AI-powered features in CCH iKnowConnect.

We're excited to bring RAG AI-enabled search so you can get to the right results even faster—grounded in expert-reviewed content you can trust.

During this session you'll learn more about the new Ai tools featured including Q&A Search, Editorial Curated Answers, Chat function and summarisation feature. We will also explore other features around search such as the filters and Boolean connectors.

 

September |

October |

November |

 

Navigating CCH iKnowConnect: Browsing Made Simple

The introductory webinar will provide an overview of the new CCH iKnowConnect research platform. This session will aim to showcase how to explore through browsing the different modules offered within the CCH iKnowConnect platform.

October |

November |

 


Discover the Magic of CCH iKnowConnect

Level: Beginner
Duration: 45 min

The introductory webinar will provide an overview of the new research platform.

Our expert trainers will guide you through the platform’s user-friendly interface, so you have the confidence and skills to navigate our robust search functionality and commentary available in CCH iKnowConnect.

Our goal is to showcase how you can achieve research success, save time and increase productivity when using the platform.

Take advantage of our complimentary training to ensure you maximise your investment in CCH iKnowConnect. 

Watch on Demand

Watch the previous session on demand if the above timing does not suit you.

Watch on Demand

CCH iKnowConnect bite-sized training webinars

The quick and easy way to learn about CCH iKnowConnect. Register below for our interactive bite-sized training . 

The program consists of five sessions:

Session 1:  Home page and account preferences

  • Accessing CCH iKnowConnect
  • Subscribed regional content
  • Announcements / Guided tour for new users
  • Account Settings Area - Email news preferences
  • Commentary citation style
  • Change / update password

Watch On-Demand

 

Session 2: The Search experience                  

  • Performing a basic search
  • Review auto-suggestions (jump to)
  • Search Landing Page (Boolean connectors)
  • Editorially Curated Questions and Answers
  • Refine your search
  • Searching within the results (Bulk Selection)
  • Use post search filters
  • Save or Share a Search
  • History (Search History)

Watch On-Demand

 

Session 3: Browse & 360 degree view of legislation      

  • Introducing the spine
  • How to lock the spine
  • Browse to publications / Practice Areas
  • Commentary / Master Tax guide
  • Legislation ( 360 degree view of legislation )
  • Regulatory resources
  • Bills
  • Practical Tools Hub
  • Tax Monitor

Watch On-Demand


Session 4: Favourites & Folders – Sharing / Downloading Session

  • How to add to Favourites & create Folders
  • Share a link to a document/s
  • Bookmark a document
  • Download a document to PDF/Word
  • Merge documents on download
  • Copy a citation
  • View related items
  • Keyword highlights

Watch On-Demand


Session 5: News & Articles, Archived Content

  • Looking through news history
  • Utilising News preview window or switching to full screen
  • Filtering on:
  • Practice areas
  • Content types
  • Search within news
  • Filtering news in search
  • Access archived news
  • Manage News Preferences
  • Accessing help and support
  • Provide feedback 

Watch On-Demand

 
Choose all five sessions or only the sessions which are relevant to you. Click on the links to Watch On Demand

 

On-demand webinars

Register and watch our on-demand training at a time that suits you.

Discover the Magic of CCH iKnowConnect

Level: Beginner
Watch: on-demand

The introductory webinar will provide an overview of the new research platform.

Duration: 45 min

Register Now
Register Now

Got a question? We’re here to help.

Review commonly asked questions addressing a range of topics as you transition from CCH IntelliConnect to the new research platform.
Read FAQs
Screenshot of Introducing CCH iKnowConnect video
Introducing CCH iKnowConnect
Bite-sized video
Watch our short video for a quick introduction on CCH iKnowConnect.

CCH iKnowConnect training guides

CCH iKnowConnect Quick Start Guide
CCH iKnowConnect quick start guide cover image
Download Quick Start Guide
Download Now
CCH iKnowConnect Search Guide
CCH iKnowConnect search guide cover image
Download Search Guide
Download Now
CCH iKnowConnect Navigation Guide
A range of WK Books on a shelf
Download Navigation Guide
Download Now

Get more with CCH iKnowConnect

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