The Wolters Kluwer Tax & Accounting North America Customer Service team supports tens of thousands of U.S. professional firms, including 94 of Accounting Today's Top 100 Accounting Firms. Our goal is to deliver a seamless customer experience so that you can focus on growing your business and meeting the needs of your clients.
We have developed a rich product knowledge base of over 40,000 articles and videos. We have also deployed an AI-infused virtual chatbot and created a community portal with over 10,000 tax professionals who connect, learn, and share information in numerous discussion forums.
Seamless support experience
Our multichannel support platform is designed to provide self-service support or live support interactions, wherever you are most comfortable.
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Resources for existing customers
Take advantage of multi-tiered offerings
Premier EnterpriseOur highest level of service, offering strategic, around-the-clock support tailored to complex firms with global or high-demand needs. Initial service level target within 1 business hour*
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Premier AdvancedA more personalized experience with a dedicated specialist who proactively supports your team and helps optimize performance. Initial service level target within 2 business hours*.
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Premier PriorityPriority access to our Premier Priority Support team provides a higher level of product knowledge and support on the initial interaction. Initial service level target within 4 business hours*.
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Premier Essentials All the benefits of Premier Priority service with one designated Office Champion for streamlined support and personalized assistance.
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What's included |
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1 business hour |
2 business hours |
4 business hours |
4 business hours |
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Approved Users Office Champions
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12 |
8 |
4 |
1 |
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Products supported
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Tax only |
Tax or audit |
Tax only |
Tax only |
Details |
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Access to elevated support - calls, chats, and web cases
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Included |
Included |
Included |
Included |
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Email distribution group for escalations of supported products
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Included |
Included |
Not Included |
Not Included |
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Dedicated support representative
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Included |
Included |
Not Included |
Not Included |
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Priority routing for call interactions
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Included |
Included |
Not Included |
Not Included |
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Case escalation management of supported products
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Included |
Included |
Not Included |
Not Included |
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Bi-weekly case reporting and meetings (as required)
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Included |
Included |
Not Included |
Not Included |
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Support for overseas teams (under 7216 guidelines)
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Included |
Not Included |
Not Included |
Not Included |
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Emergency reaction team (severity 1, after hours)
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Included |
Not Included |
Not Included |
Not Included |
How it works
Contacting your premier support specialist
1. Calls route directly to your Premier Support Specialist during normal U.S. support hours (8 a.m.–7 p.m. CT).
2. If your Premier Support Specialist is unavailable, your call will roll over to the designated backup.
3. If your backup is unavailable, you have the option to leave a message for a call back.
Discover how premier support can empower your firm
* Each of the Service Level Target times set forth above are applicable during CCH’s published Support hours (see support hours posted on support.cch.com) and are targets that CCH will make a diligent, commercially reasonable effort to achieve, but CCH cannot and does not guarantee that they can or will be able to achieve a response or solution to the problem within the aforementioned response times.