As a leading global advisory, broking and solutions company, Willis Towers Watson advises other organisations on how best to manage the challenges they face and thrive in a competitive marketplace. It is therefore essential that its 50 internal auditors, located in Paris, London, Ipswich, New York and Philadelphia, can ensure their own audits are conducted as consistently and efficiently as possible, wherever they take place. Just as importantly, its managers need to know they are receiving the most accurate, timely and relevant information available, in the most accessible format for them.
The company has been using TeamMate to help them achieve this for some years and in 2018 they decided to migrate to TeamMate+ to take advantage of the latest support and enhanced features. It was important that this transition was done as seamlessly as possible and with minimal disruption for its users, who include both internal auditors and about 40 business managers.
Sue Houldey, senior manager in the chief of staff team at the company, is responsible for supporting around 90 TeamMate+ users across the company. She was involved in setting up the original system and managed the migration to TeamMate+.
For her, one of the biggest advantages of the new system is its enhanced reporting capabilities. She says that auditors are now not only producing more comprehensive reports, but they are also doing reports for more people.