- Expand our leading, high growth positions. We will focus the majority of investments on high growth segments in our portfolio where we have achieved market leadership. These positions, such as Clinical Solutions and Financial & Compliance Services, provide global expansion opportunities. In addition, we will continue to drive growth in digital solutions and services across the divisions.
- Deliver solutions and insights. We will continuously invest in our products and services in order to deliver the tailored solutions and insights our professional customers need in order to make critical decisions and increase their productivity. We are investing in mobile applications, cloud-based services and integrated solutions. Product investment, including capital expenditure, is expected to remain approximately 8-10% of revenues in coming years.
- Drive efficiencies. We will continue to find more ways to drive efficiencies in areas such as sourcing, technology, real estate, organizational processes, and distribution channels. As in the past, these operational excellence programs will deliver cost savings to support investments and margin expansion, while mitigating cost inflation. In 2013, restructuring costs are expected to be funded by cost savings.
Our Evolution: Increasing Customer Value
Print is our legacy business, now transitioning to online. Print accounted for 26% of total revenue in 2012.
Online Software and Services
A high-growth core business with tremendous upside potential. In 2012, 74% of our revenue came from higher value and more profitable online and software products and services.
There are opportunities to extract value from the massive amounts of data generated as a byproduct of providing professional services. Harnessed in a responsible way and analyzed intelligently, this data provides valuable analytics and insights to help professionals make the right decisions and stay competitive. This is an important focus for us today and a basis for future growth opportunities.