Meet the moment

The pandemic has upended care processes, making it essential for organizations to pivot faster than ever. That includes answering people’s questions with evidence-based information that's continually updated and broadcast on a frequent basis.

Emmi can help you meet these demands while ensuring your patients are brought along with you. When new needs arise, Emmi rises with you to configure a solution set that meets your unique challenges.

Supporting Covid-19 care teams: From treatment to vaccination

The pandemic clearly demonstrates the need for organizations to coach patients through new, unfamiliar journeys. As health systems move from a crisis response to more standardized care paths, they must also coach patients to participate differently in their care.

With a unique blend of tailored outreach campaigns and patient engagement, Emmi’s flexible solutions can help your team:

  • Efficiently schedule vaccinations for targeted populations at scale
  • Reduce no-shows with appointment reminders for multiple doses
  • Help your care team focus attention on patients who need it most
  • Improve operational efficiency by reducing vaccine hesitancy, answering patients’ common questions, and combatting misinformation
Screenshot of The COVID-19 Vaccines video
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COVID-19 Vaccines: See how the latest EmmiEngage program helps answer important questions about the safety, efficacy, and availability of the Covid vaccines.
Learn more about EmmiEngage COVID-19 patient programs
The EmmiEngage COVID-19 patient programs provide a complete overview of the vaccines available and answer important questions about their safety and efficacy. For patients with vaccine hesitancy, these programs can play a key role in helping to motivate patients to get their vaccines.
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Tailored patient engagement solutions that meet your unique needs

We partner with you to configure the Covid-19 programs you need from Emmi to address your unique patient population. Most clients opt for a two-pronged approach that includes:

Targeted patient outreach

  • Reach specific patient populations at scale with custom scripts to engage patients with their vaccine eligibility, scheduling, multiple doses, education that helps them reduce hesitancy, and more.
  • Choose your preferred modality with flexible options for digital care plans, IVR calls, chatbot scripts, scheduling apps, and more.

Engaging patient education

  • Access multimedia programs and over 20 patient leaflets in up to 19 languages, developed by the same team that brings you UpToDate.
  • Deliver these via the digital health tool of your choice with web services, APIs, or EMR integration.
Patient wearing mask watching Emmi education video
“I like this informational video for COVID-19. It made me feel better and not as frightened. In the news all you hear is the amount of reported cases and the death COVID-19 has caused. But with the information given, it explains why the shelter in place. It also tells me about the virus and how it affects us. I just have to follow the guidelines given and shelter in place. Thank you.”

– Emmi Program Viewer

Free COVID-19 patient resources

Patient education video: Understanding COVID-19 and how to stay safe

Thumbnail video Understanding COVID-19 and How to Stay Safe
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This video is available for responsive embedding in websites, applications, social media and emails.

Embedding Instructions

COVID-19 Chatbot

graphic of chat bot

We develop both patient and clinician facing bots and services to answer specific questions. The bots use UpToDate, Lexicomp, Medi-Span, and Emmi web services to deliver information that can be queried in a chat-like experience. To request access to our Covid-19 chatbot, email [email protected].

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Contact us today to learn how we can help you foster connections and extend your team’s reach beyond healthcare settings.
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Emmi solutions enable healthcare organizations to build stronger relationships, enhance the care experience, improve health outcomes, and support value-based care initiatives, while increasing revenue and reducing costs.
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