common questions
Tax & AccountingMarch 27, 2020

The Wolters Kluwer Indirect Tax and CCH® SureTax® COVID-19 FAQ

Common Questions Our Corporate Indirect Team Has Been Fielding

We will update this with new information from time to time.

Q: Where can I go to get sales and use tax or general tax updates?

A: Visit our COVID-19 Resource Page and get access to timely blog posts, news updates and a variety of free tools. You can also join us for upcoming webinars or access free on-demand self-study resources here:

Q: How do I connect with the CCH SureTax Support Team if I have questions or service issues during this crisis?

A: There are three ways to contact CCH SureTax support or, more broadly, our Sales Tax Support team:

  • By Phone: 800-739-9998, options 4, 5, and 1.
  • By Chat:
    • Note: Select “All Other Products” under the Select a Category pick-list, and then choose “CCH Sales & Use Tax” under the Select a Team pick-list.
    • Available 9:00 am to 4:00 pm; click “CHAT NOW” under Live Chat at the bottom of the page.
  • By Online Web Case:
    • Note: Select “Product or Technical Support” from the What best describes your issue? pick-list, and then select “CCH® SureTax®” under the Product pick-list.
    • Unless otherwise noted, our Support hours are Monday-Friday, 8:00 a.m. to 7:00 p.m. Central time.

Q: If I have a change in the way I do business given more online and takeout orders or curbside pickups, what should I do to understand tax liabilities or changes in how I report?

A: As you know, the answer to this question can depend your unique situation. Our advice is that you should speak with your accountant or tax advisor about this. While Wolters Kluwer cannot provide specific tax advice, our resident sales and use tax trendwatcher Mark Friedlich Esq., CPA is willing to review questions and try to steer you to the right information. He can be reached via email at [email protected].

Q: How can I best keep up with the continual Federal and State and Local tax filing and payment changes during this time?

A: Many states are providing tax filing and payment due date relief for individuals and businesses. The AICPA has compiled the latest developments on state tax filing and payment extensions related to coronavirus. This document contains the first few pages as a summary in reverse chronological order, starting with the furthest revised original due date of state filing relief to the soonest date order. The next part of the chart details each state or jurisdiction’s guidance on tax filing and payment relief in alphabetical order by state. The final part covers federal updates, AICPA tax policy and advocacy efforts and resources, and other state tax resources. We plan to update the information daily while the states are issuing guidance. Because the state tax authorities are often updating their information. You should check with your tax advisor or each state’s department of revenue website for advice on the most current information.

Q: Where can I find additional resources to stay current on the U.S. and state and local tax and accounting landscape?

A: Here is a partial list of helpful websites and resources for businesses and others to keep current COVID-19 developments around the US and the world. This list will be updated often so please visit frequently:

  • Wolters Kluwer — Coronavirus (COVID-19) Resources for Tax & Accounting Professionals
  • IRS — Tax Relief Guidance
    IRS has created a special site for most COVID-19 related announcements and Developments
  • Tax Foundation – State by State Legislative Responses to COVID-19
    Like the federal government, states play a critical role in responding to the novel coronavirus outbreak. Legislators across the country are working to respond as quickly and effectively as possible, while balancing public health risks of legislative sessions for both legislators and the public. Most states typically begin their legislative sessions in January and adjourn for the year between March and May, but this is turning into an anything-but-typical legislative year. Here’s where you can go to track what is happening:
  • AICPA – A Detailed State-by-State Analysis of Tax Filing Guidelines
    State-by-state tax relief analysis for business continuation, economic impact, workforce issues and other resources to help CPAs amid the coronavirus pandemic.
  • Tax Foundation — Fiscal Measures Around the World During the Coronavirus Outbreak
    Countries around the world are implementing emergency tax measures to support their debilitated economies during the COVID-19 threat. The following countries implemented or plan to implement tax relief for businesses and households affected by this health crisis.
  • The National Law Review — Likely Impact on State and Local Tax
    Although the U.S. economy was soaring before COVID-19 went from epidemic to pandemic, many states’ revenues were still struggling to recover from the last decade’s recession. Now that emergency measures are in place in many jurisdictions, several states may struggle with a new challenge: balancing taxpayers’ needs for relief and flexibility against the governments’ need for dollars.
  • U.S. Chamber of Commerce
    SBA loans are being offered to small businesses during the COVID-19 pandemic. Here are the 10 Commonly Asked Coronavirus Small Business Loan Questions
  • VAT Relief
    Many countries around the world have implemented VAT tax relief. PwC has summarized these emergency measures. These actions delay VAT remittances to give businesses a cash flow boost, or cuts in VAT/GST rates to help the worst affected sectors, such as consumer, tourism/hospitality, or in respect of medical supplies. Here’s the link to view specific country actions.

Many people have asked me how they may be able to help out during this crisis. My friend and colleague, Kelly Philips Erb has written a helpful piece called “Helping Out During The Coronavirus Crisis: Where, What & How To Donate.” Here is a link to her article in Forbes:–how-to-donate/#77482ceb

Mark Friedlich
Author at Tax & Accounting
Mark Friedlich, a CPA & tax lawyer, is the principal international & corporate indirect taxation analyst for Wolters Kluwer Tax & Accounting. He is a member of the U.S. Senate Finance Committee’s Chief Tax Counsel’s Advisory Board, advisor to 14 state taxing authorities, and a member of the American Bar Association’s Tax Section and AICPA’s Tax Section leadership teams. Prior to joining Wolters Kluwer he was a Managing Tax Partner at PricewaterhouseCoopers.
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