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ComplianceJuly 14, 2022

A new generation of quality and customer experience (CX): Best practices in customer service and support

Janet Siemers, Director, Customer Service Operations, Wolters Kluwer Compliance Solutions, shares her experience and insights in developing an award-winning customer service and support program, improving the overall customer experience, and supporting it.

In this edition of Expert Insights, discover best practices to provide the best experiences for your clients by:

  • Leveraging services-led quality initiatives to enhance the overall customer experience (CX)
  • Fostering a collaborative environment with increased employee enablement and engagement
  • Building  programs to nurture continuous learning and support to develop tomorrow’s trusted advisors
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Janet Siemers
Senior Director, Customer Service Operations, Wolters Kluwer Compliance Solutions
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