Janet Siemers, Director, Customer Service Operations, Wolters Kluwer Compliance Solutions, shares her experience and insights in developing an award-winning customer service and support program, improving the overall customer experience, and supporting it.
In this edition of Expert Insights, discover best practices to provide the best experiences for your clients by:
- Leveraging services-led quality initiatives to enhance the overall customer experience (CX)
- Fostering a collaborative environment with increased employee enablement and engagement
- Building programs to nurture continuous learning and support to develop tomorrow’s trusted advisors