Sustainability drivers are key for achieving long-term business success. The relationship between business operations and the environment needs continuous alignment. Our sustainability efforts are designed to create this enabling environment. The information services industry is ever changing. The speed of this transition impacts the way we reach our customers and the solutions professionals demand from us. Innovation drives sustainability at Wolters Kluwer. We proactively combine the changing customer requirements and the environment in which we operate.
To ensure sustainable business at Wolters Kluwer, we balance the interests of people, planet and profit. This means our strong focus on financial results is aligned with our sustainability efforts through four major building blocks:
1 Customers & Solutions: We offer high-quality information solutions that meet our customers' need for efficiency and improved decision making.
2 Resource Management: Wolters Kluwer is an international company with customers, offices and suppliers all over the world. We aim to reduce our environmental impact throughout the entire supply chain.
3 Community Involvement: Our employees and the innovative solutions we develop have a positive impact on the communities in which we operate.
4 Employee Engagement: Our focus on diversity and talent development continues to spark innovation through an empowering and inspiring working environment.
Stakeholder engagement process
Making a positive impact on our business environment and the wider community is a collaborative effort with our stakeholders. Wolters Kluwer engages with its stakeholders - customers, employees, investors, suppliers, and the communities in which we operate - to create sustainable solutions that safeguard current and future business success. This cooperation reduces organizational risk and increases customer satisfaction.
To increase mutual benefits, Wolters Kluwer pursues an efficient stakeholder engagement process. Our approach is as follows:
1. We identify important stakeholders across our core activities.
2. We use direct forms of communication through email dialogue, calls and meetings.
3. We collect and provide views and feedback.
4. We integrate the feedback into our sustainability strategy.
We made major progress in benchmarking our sustainability performance
in terms of strategy, policies, targets and impact. The key achievements
and ambitions are summarized below.