Our constant dialogue with customers drives innovation and delivers value to customers and society. We involve customers in the development of new tools and solutions. Our solutions integrate and simplify the work of professionals and give them the information they need, when they need it.
We provide our customers with the latest and most reliable content, integrated with innovative and cutting-edge technology. In doing so, we efficiently improve the work of our customers and help them make better-informed decisions that have a positive impact on the clients they serve.
We measure our impact by means of the Net Promoter Score (NPS), which asks customers whether they would recommend Wolters Kluwer based on their experiences with our products.
Our solutions contribute to sustainability
Profitable growth means more than just improving financial results for our shareholders; it means creating sustainable growth by providing high-quality solutions that improve the quality of work and the quality of life for our customers and communities. To reach these goals, we continue to invest 8-10% of our revenues in new and enhanced products each year.
Our solutions improve the quality of work and life for customers and, consequently, for society. We develop integrated solutions across all of our divisions that facilitate the work of professionals, improving the quality of life for their clients around the world. Products like TyMetrix Legal Analytics
, and SmartDox
are innovative expert systems that help professionals to consolidate information and improve and speed up their working processes.