A relentless focus on customers combined with the expertise of Wolters Kluwer’s employees, authors, content providers, and partners creates unique value and guides customers at the next frontier of professional-client interaction.
Our customers tell us that what we do matter to them. Why? Because we deliver the solutions that add demonstrative value and we do so with passion and commitment.
Integrating the voice of the customer
Studies of successful innovation initiatives point to the importance of a high degree of customer interaction as part of the development process. At Wolters Kluwer, we have found this to be especially true for our online and software products. We incorporate customer needs into our product development efforts. The voice of the customer is the basis of a robust approach across the entire organization. Across the organization, there are many ‘voice-of-the-customer’ initiatives that help to deliver leading-edge solutions that address the pain points of our customers and we measure our success through ‘net promoter scores’ and innovation dashboards on an ongoing basis.
The heart and soul of our business is providing our customers with the tools they need to increase productivity and make better informed decisions. To deliver value-adding solutions to customers, employees at Wolters Kluwer work together as a team, with great individual commitment, each employee contributing in their area of specialty.